NL Clinic Reviews Summary

Customer Service

Pros:

• "Special thanks to Kem for sorting out our PCR tests for our flight to Dubai… even asking 10000 questions he was still helpful and jolly!!"
• "The service I have received so far has been exceptional, communication is super quick, customer service team are lovely and friendly."
• "Staff very professional and reassuring."
• "Excellent lady on the desk, under pressure as only member of staff dealing with arrivals. Our experience was quick and efficient and results received our PCR results within a few hours."
• "The management and staff are always very friendly and professional."
• "All staff I spoke to were very friendly and welcoming and put me at ease."
• "A very professional, efficient and friendly service from really nice and knowledgeable staff."

Cons:

• "Phone lines never picked up, automated reply email saying someone will get back to us within 24 hours, a lie."
• "Royal mail said my sample has arrived but the Clinic has no track of it."
• "After numerous phone calls to request a refund, nearly a week later, still no response from them."
• "Got Covid tests for days 2, 5 and 8 and what a bad service. No communication, they don't answer the phone and don't respond to ANY emails."
• "Stay away from this company, terrible customer service, take your money, there is no way to contact them they never answer the phone nor do they reply to emails."
• "Bit of joke, no customer service, no one is picking phone."
• "The customer service is pretty appalling when it comes to responding to emails and phone calls."

Testing & Results

Pros:

• "Would recommend this to anyone local looking for a quick test or PCR to fly."
• "Brilliant service and fast processing time for a Covid test prior to travelling."
• "When the tests did arrive the lab processed them within 24 hours."
• "They were pretty fast at responding the test result!"
• "Received results 23.30pm the same evening."
• "I got the results within an hour for which I am very grateful."
• "Tests back on time as promised (just over 48 h from test)."

Cons:

• "I paid £75 for a test, did my 2 day test and sent it on time. I then did not receive a result till 5 days later."
• "Paid £320 for day 2 & 8 testings for two peoples. It’s now the end of day 4 and still no tests."
• "Our test kits did not arrive on time but a day later."
• "I requested refund for our Day 8 (after attempting to email and call about a dozen times) yet they said they do not do refunds."
• "Day 2 test result arrived a day too late, only after me calling."
• "I sent in my test on Saturday morning expecting my results to come back on Sunday at latest. It is now Monday afternoon and I have heard nothing."
• "WORST CLINIC! I NEVER RECEIVED THE RESULT OFD MY TEST; GOT TO THE AIRPORT A NERVOUS WRECK."

Price & Value

Pros:

• "Best of all is the prices, much cheaper than anywhere else I have used for quality products!"
• "Had my PCR test done at NLclinic. Great price, Was worried I wouldn't get the result in time. They reassured me that I would get it within 48 hours. And I did."
• "Amazing service by Rosa and Roya for laser hair removal, would definitely recommend for brown skin!"

Cons:

• "£75 for a PCR test is a total rip-off."
• "Do not use this company. Paid £170 for day 2 & 8 testing. It’s now the end of day 3 and still no tests."
• "Absolutely appalling, this was a government approved clinic when booking day 2 test, usual business of overcharging £69 for an antigen test when widely available elsewhere for £35."
• "Terrible service. Booked a day 2, 5 and 8 test kit for £240 back in April and never received it nor have been refunded."
• "The service is really bad. I have ordered COVID 19 testing kits day2 and day8 from here, It charged from my account about £144, but they haven’t sent me day2 and day8 testing kits."
• "Do not use them. They were expensive compared to other providers, the day 2 tests were delayed, 2 came back 5 days later and we are still waiting for one."