Ordnance Unity Centre For Health Reviews Summary

Appointment Accessibility

Pros:

• "Moving to this service is the best decision I ever made. Not had a single issue getting appointment (as long as you call at 8am)"
• "Prime example: In the last 2 weeks since my results, I've had next day nurse appointments, only a week wait for follow up tests and seeing a Dr regarding results."
• "I had to book a face-to-face appointment for my daughter and the reception lady was very nice and arranged it for the next day."
• "Good old fashioned personal GP style has not seen a cessation."

Cons:

• "The only thing wrong with this surgery is that you could never get an appointment 😞 you have to wait ages for an appointment those face to face ones.."
• "One star is too much, worst GP impossible to get appointment. You will have to stay awake after 12 am to book appointment and they call you 5 days later when you already passed the pain."
• "Stay away, all this surgery is good for is booking appointments, then, on the day cancelling appointment last minute."
• "Absolutely crap!!!! DONT EVER GO WITH THIS DOCTORS. I was on hold with the urgent appointment line for my 1 year old and waited for 16 mins to be cut off and I am now sat on hold again for another 15 mins and still no answer!! You can never get an appointment"

Staff Professionalism and Empathy

Pros:

• "Dr Olisa I thank you for putting a patients needs first - making me feel valued not a statistic."
• "I have been treated by Doctor Chavda on a number of occasions and I found her to be an excellent Doctor."
• "Dr Sullavan is very interested in the health of her patient. She treated me with much respect and her desire is to see me receive the best care to achieve optimal health."
• "Excellent online service. I always fill up the forms online when we need a doctor and I get a call back within a day or two."

Cons:

• "Doctors & nurses are blunt, rude and rush you and don’t even care about you just hurry up get you in and out."
• "Very irresponsible. Plus they're more focused on their computers than on their patients during the appointments."
• "The people who see you (I refuse to call them doctors) tries there best to get you out of their room as soon as possible."
• "Doctors always running late ive never been seen on time always at least 15 to 20 mins waiting yet if your ten minutes late they refuse to see you."

Reception and Administrative Support

Pros:

• "Receptionists are thorough and very helpful. One of them spent 30 minutes getting things ready for me and explaining what I had to do, slowly and thoroughly."
• "Magda the manager in the surgery is absolutely amazing! She continues to always help and resolve problems for my husband and myself."
• "The reception staff are lovely, however, the surgery is poorly run."
• "I GIVE 5 STARS TO THE RECEPTIONISTS ADMIN STAFF"

Cons:

• "Some of the receptionist staff is good polite and welcoming; But not all of them, some of them need a bit more training in COMMUNICATION AND CUSTOMER SERVICES"
• "My husband had a extremely rude encounter with a reception staff. She ignored him standing with a baby for over 5 minutes at the counter."
• "Worst reception staff ever - they ignore the phones, leave people holding for ages. Don't listen to you when you speak to them."
• "I’ve called today and spoke to a lady receptionist, she had a different accent I asked for her name as she was being rude she didn’t Give me her name and hanged up on me."