HMC Health Reviews Summary

Customer Service

Pros:

• "Sienna, the receptionist, exemplifies exceptional customer service with her unfailing politeness and proactive assistance."
• "But lady who works in in office is so helpful from day one."
• "The reception staff is always helpful and always go out of the way and give you right information and doctors are very polite and professional."
• "Prabhu who attended to us to resolve the issue was very helpful and told us the records got deleted from the system."
• "Receptionist was helpful. Workshop was above expectation."
• "All staff at the surgery are extremely helpful, especially the manager Laila."
• "The receptionists have always been very efficient!! The doctors have always treated me with great respect & consideration!"

Cons:

• "The receptionist of the gp first floor are really rude and incompetent."
• "There's a middle aged Indian woman who's just miserable, racist and rude, don't want to listen AT ALL!"
• "I asked the reception lady to check she did checked my appointment time but she was rude and said 'come back after an hour you can't wait here' on a very rude tone."
• "The receptionists are so rude they NEVER answer the phone and when they do they have an entitled attitude."
• "Receptionist NASEEM is such a RUDE, UNPROFESSIONAL and UNHELPFUL lady!"
• "The main receptionists are reluctant to help because they're chatting amongst themselves."
• "The receptionists eats whilst on their shifts at the main desk. Chewing gums and doesn't really care to act professional enough."

Appointment Scheduling

Pros:

• "I got a referral appointment to dermatology quickly."
• "We are using services from last 7 years and except couple of times, we always get same day appointments."
• "I was told if you walk in at 8am to the clinic, we will give you an appointment straight away without you to call and waiting for later appointment timing."
• "Was today for breasts screenings, everything is fine, not so many pple around, i didn't wait at all, good, skilled personal, friendly!!)"
• "I've been twice now and the staff are very friendly, the waiting time was short, and the appointment itself was helpful and to-the-point."

Cons:

• "This is the worst GP service and it is a shame to the NHS providing such poor health care service."
• "When I came for my appointment just 1 min early, I was informed my doctor hadn't come in yet so there would be a 30 -40 min delay to my appointment."
• "Booked an appointment here once. Took months to get one."
• "I have been suffering from a urinary infection since 4 months and still haven’t got to see my GP."
• "Believe the bad reviews, this is a joke of a service. Having taken a day off work for a dermatology appointment, they call me an hour before telling me they booked me with the wrong person and wouldn't be able to see me today."
• "This surgery is probably the worst I have been to. Clearly to have to wait 4 weeks for an appointment to see a GP, unbelievable I don't believe this is acceptable anywhere."
• "The minimum wait to see any doctor is three weeks for an appointment."

Facility and Environment

Pros:

• "The building is impressive too. Can't ask for more from a health service."
• "There is a nice coffee shop. Very clean environment."
• "The facilities here are great."

Cons:

• "Over the last two years the service has just gotten worse."
• "This place is a disgrace. They don’t care for their patients."
• "But still poor service especially blood testing area, they need to be on time and more staff required."
• "Just awful! Doctors don't care, bad customer service!"
• "This service is diabolical!!!! No wonder people sit up at a and e!!!"

Communication and Professionalism

Pros:

• "dont know what people are talking about, i have used this place for myself and elderly father on many occasions, i find them helpful and efficient and polite."
• "Nick in physio drastically improved knee mobility for me. Always saw me on time, very professional, friendly and overall everything you'd expect."
• "doctors and nurses are are brilliant."
• "Doctors like dr shazia & Dr. Ishaque have been very much understanding, helpful and knowledgeable."

Cons:

• "If you phone this surgery it normally takes between 1-2 hours to get through."
• "I see so many other reviews talking about good doctors but rude receptionist and how they never pick up the phone/cut the call after you waiting for ages."
• "Terrible service. I have been waiting to have a severe skin condition diagnosed and treated. It's been a year and haven't heard anything from them."
• "The kids doctor is rude and is not having patience as well!"
• "Charmless doctor with the beside manner of gasoline, made a misdiagnosis and prescribed medicine that would have caused my child considerable pain."
• "Also the doctors are unprofessional, they constantly ask my mother who's disabled why she's disabled like as if it's HER fault she's sick and needs medical help."
• "The staff there was very rude and unsympathetic."