Chipotle Mexican Grill Reviews Summary

Food Quality

Pros:

• "Had a fantastic, filling and extremely tasty burrito - so good that I took a second one home!"
• "Recommended for comfort food."
• "The taste and quality of the food is very good."
• "You can choose exactly what you want to eat and everything is quiet delicious."
• "Chipotle is always good, quality of veggies is fresh and balance and taste of spices blend is perfect."
• "Always get the burrito bowl style as the portion satisfy me without feeling overly full."
• "Highly recommend the braised beef (previously Barbacoa)."

Cons:

• "I will never comeback especially with such a small portions for this price."
• "unfortunately the food gave me food poisoning to the point that I was recovered at the hospital for 2 days as I was very sick."
• "The chipotle here yuck to be honest. The burrito isn't as good as in Canada and the US."
• "The meats are a bit flavorless."
• "The carnitas, which should be a delicious pork dish, tasted like old tuna."
• "The Food itself was flavourless."
• "The food is really bad. Nothing Mexican about it."

Service and Staff

Pros:

• "A great Chipotle branch with very helpful staff."
• "The store was clean and comfy and the staff really friendly."
• "Lovely staff, clean place, quick service, big portions... generous."
• "The staff are friendly and the food is full of flavour and fresh."
• "The staff were very kind, approachable and helpful."
• "Customer service is excellent, they have mad rush hours but the food is always on point and delicious!"
• "The staff was also very friendly and in a good mood, which made us feel welcome."

Cons:

• "the workers were extremely rude to me and my mum."
• "All the staff was extremely rude and in an incredible rush."
• "Customer service wasn't great."
• "Staff attitude unhelpful."
• "The service was awfully rushed."
• "Customer service is shocking!"
• "Rude staff and no customer service."

Value for Money

Pros:

• "Less than £7 for the barbecoa beef."
• "Plus the prices are perfect, if you think how expensive a meal in London could be."
• "Highly recommend this place for food at a reasonable price."

Cons:

• "However, didn’t feel like its value for money compared to its counterpart like Tortilla."
• "£2 for guacamole cannot be justified when Tortilla charges 80p."
• "The smallest portion ever for £10.20."
• "Paid £9.60 for little rice."
• "The portion size was very small and prices are on the higher end."
• "It's not what it used to be anymore. I have the feeling prices have gone up and meal size has gone down."
• "Food is delicious, but small in size considering you pay £8 for a little bowl."

Ambiance and Cleanliness

Pros:

• "The place is not big, but with a nice atmosphere."
• "The Baker Street store has plenty of seating and is nice a cool downstairs."
• "The place is very nice."

Cons:

• "The seating downstairs is got up to look like a prison cafeteria."
• "The dining area is a bit grim, with square stainless steel tables, further adding to a sort of rundown canteen feel."
• "Place was not clean."
• "Resturant was dirty and messy."
• "Toilets were filthy."