Tortilla Reviews Summary

Customer Service

Pros:

• "Service amazing. Good size portion with the rice plate."
• "I was served by Lina and Tiago. Both were fast, polite, and clear when serving me."
• "I always receive exceptional service from the team!"
• "Very friendly and helpful service."
• "The people serving are so so rude here."

Cons:

• "My food experience at Tortilla was ruined because of one staff who seemed like he was tired."
• "The slowest service ever, 5 people no one was bothering to do my order."
• "Service was poor, the thing was basically unfolding itself when I was unwrapping the foil."
• "Extremely poor customer service. Staff were rude with an attitude."
• "Really bad customer service. Trying to charge me for a little bit of extra chicken despite paying for a large naked burrito."

Food Quality

Pros:

• "Their naked burritos tasted really good - no complaints on the food."
• "Delicious Burrito. Enjoyed it very much."
• "The food at Tortilla is delicious, the best Mexican around."
• "The burrito I had was pretty bland, a contrast to the usual high standards of Tortilla."
• "I loove their burritos 🌯 they are absolutely amazing."

Cons:

• "Bland chicken. Not sure what they serve now as the chicken is completely flavourless."
• "The food was absolutely cold and I’m surprised that they say they selling tacos but instead of tacos they give you small size wrap."
• "Worst tortilla ever, the food was dry and with no flavour."
• "Food was lovely with a nice presentation, but the service was poor."
• "The portions were shrinked the last times and we were charged for large burritos."

Pricing and Portions

Pros:

• "Large Pulled beef naked burrito with a can of coke cost me close to a tenner! Slightly less if opted for a regular hand wrapped burrito."
• "Reasonable prices for being in Stratford Westfield."

Cons:

• "The nachos we bought are so soggy and unlike original nachos."
• "Watch out for the cheese sauce! That one is an up-sell."
• "This place used to be good, but slowly over the years they are getting more stingy with their portion sizes."
• "So so stingy on food portions. Didn’t even give me a proper scoop of meat."

Staff Attitude and Behavior

Pros:

• "Really good. The staff are really friendly and helpful."
• "All of the staff were very friendly and polite, Hanan and Alicia especially."
• "Amazing service, was served by Pedro, he was extremely friendly."

Cons:

• "The manager is so rude."
• "Very rude customer service. Super unhelpful."
• "I am customer here, as they do NHS discount, the from house staff always friendly and happy to serve."
• "One of the staff working here was quite rude and blunt!"