Address: Home Farm Barns, Downham Market, PE33 9DU, United Kingdom
Phone: +441366384644
Rating: 4.8
based on 140 reviews.
Quality of Care
Pros:
"The vet which looked after my bunny made me feel that he was being well looked after and that she was knowledgeable."
"Despite the horse being very poorly, Hannah administered swift and effective treatment as well as comprehensive aftercare advice and the horse has now fully recovered."
"Absolutely amazing vets practice they look after your pets as if they were there own, I cannot fault at all."
"The vets listened to my concerns and answered them with understandable language."
"The vets and support staff are fantastic, really enjoyable experience for myself and my pet."
"They offer first class treatment at reasonable prices."
"Amazing vets, kind, compassionate, expert care from people who really do put their patients first."
Cons:
"Most fellow horsey people I speak to about Vets 1 are of the same opinion - they are rubbish equine vets."
"Lack of communication is a real problem."
"We had an emergency with our cat, called the Vets One Group, they didn't take new clients in Kings Lynn and Downham Market, sadly our poor cat passed away in agony."
"The service is incredibly poor, they took photos of my horse's sarcoids to be sent off to the experts - they called me SEVEN DAYS later to explain NOTHING had been done with them."
"AVOID! My review has obviously been removed from a few years ago: This vets ruined my dog, ignored frequent visits saying he was not right."
"The vets are young, inexperienced and incompetent."
"Often felt rushed to make big decisions without being given the facts."
Customer Service
Pros:
"Because you look after our animals well. And treat us as well as the animal."
"You couldn't hope for a friendlier and more approachable team on reception."
"Particular thanks goes to Robert today, professional, friendly and caring."
"Jess at reception is a wonderful cheerful lady. Makes everyone welcome."
"Every member of staff who walked past said hello both to me and my dog, who is a little diva and relished in the attention!"
"Everyone is courteous, helpful and kind."
"What wonderful staff, friendly, accommodating, more than happy to help."
Cons:
"Practice manager is rude."
"Feeling disgusted about the services in UK, put us off to get a new animal in this 'animal loving' country..."
"I was met by a very rude man called Simon who looked down his nose at me and kindly pointed out the fees as If I looked like I could not afford them."
"I had the misfortune of dealing with this so called vets, I was met by a very rude man called Simon."
"Simon on the other hand looked down his nose at us and made me feel like a nuisance."
Value for Money
Pros:
"They are honest, caring and very reasonable and take the time to explain everything to you."
"Good vets, not the cheapest however they were very fair with my bill."
"Nice to have a vet that doesn't overcharge for medication or give too much medication that is not needed for the purpose of making money."
"They are also the most fairly priced vets in this area, Advice is always available."
"Brilliant vets. Reasonably/cheaper priced then most vets I've visited."
"These guys care about you and your pet however big or small rather than just trying to empty as much of your wallet as possible."
"Prices are fair my dog went in Tuesday to be seen and took a sample for a test."
Cons:
"These guys as are all vets expensive especially out of hours like they all are."
"Quite an expensive visit to collect tablets for my dog cost my £57 because I was charged for an assessment."
"£1500+ for 2 visits for a little cat £303 for 1 tooth out! Says it all!"
"But not after they tried to push treatment which cost £300 a time. With no respect for the cats welfare."
Facility and Accessibility
Pros:
"I must say it's a beautiful converted barn perfect for the animals."
"So easy to get to - on the left just before the right turn into Crimplesham."
"Lovely big car-park offering spaces in sunshine or shade made it easy to park up and get in quickly."
"The place its self is so clean and warm that it put me instantly at ease."
"Entry is via a ramp making wheelchair chair access easier."
Cons:
"Its such a shame when you have to call in 2 days later after you was told you would get a call as its too much for someone within the group to give you a call to say the meds are ready for collection."