Address: 180 Loughborough Rd, West Bridgford, Nottingham NG2 7JB, United Kingdom
Phone: +441158953303
Rating: 3.5
based on 130 reviews.
Customer Service
Pros:
"Great Customer service and brilliant fault diagnostics and repair."
"Used this dealership to fix an airbag problem on my golf, issue was diagnosed and fixed in a couple of days, friendly staff and kept me informed through the process."
"Very pleased to have both issues fixed properly in the one visit and not have to go back again."
"Staff incredibly friendly and helpful."
"The salesman was very friendly and answered all my questions."
"Fabulous customer service and would recommend to everyone."
"The Sales people were extremely helpful and when I found an issue with the car they sorted it out without any fuss."
Cons:
"I can now honestly say that I had the worst kind of after-sales-care ever!"
"Terrible customer service for motability as well. Was told my car was ready and then waited 2hrs for completion."
"They cannot grasp the idea of good customer service or good communications."
"I feel the salesmen there are hugely driven by sales targets and their after care is really poor."
"Staff were friendly and helpful when they wanted to sell to me, however the aftercare has been awful."
"All in all what was meant to be a good experience has been ruined by incompetent dishonest staff."
"Total lack of customer care. Reviewing again as my last review seems to have 'disappeared'."
Dealership Integrity
Pros:
"The description from the salesperson was honest with the tiniest imperfection described (and rectified on pickup)."
"Amazing! I brought my first car there, a polo, on finance and Larry (the salesperson) was very patient and took the time to answer all questions I had and to make me feel comfortable with such a big commitment."
"All the staff I came into contact with were very helpful and accommodating even though I explained I was only looking at a potential company car option, and there was no chance of a sale from me."
Cons:
"Was promised car would come with mats initially missing on test drive - salesman brought out a dirty set that wasn’t even for the right car."
"Shocking dealership. Avoid Stephen Morgan and Dale Wilson. Lies, Lies, Lies."
"So they have attempted to lie to me in order to make money and then ignored me once caught out to hope I go away."
"These guys rinse you. Come across with great service but the end result is your charged well over the odds."
"I was told coil spring replacement would cost £335. I asked if this would be covered on warranty, to which they responded 'no, because you could have hit a pot hole'."
"I wouldn’t recommend VW South Branch to anyone looking to buy a car, especially a used vehicle as once you sign everything over they couldn’t care less."
"Appalling after sales! Brought a brand new golf r. Spec was wrong."
Communication
Pros:
"Went for a test drive. Was met at the door and offered coffee while I waited."
"The service reception has been constantly and repeatedly helpful, and the technician *** has been helpful, meeting us in person to understand the issues."
"VVNS made the effort to get in contact with me, apologise personally and offer to make things right."
Cons:
"Nobody came to enquire or made eye contact."
"It took numerous emails (which were being ignored) and phone calls to eventually get the item."
"They all seemed very nice when you could get them on the phone but that was also a challenge at times as people were always ‘busy’."
"I've been assured that a manager would contact me to resolve the complaint but two weeks on from my original complaint, I'm still waiting..."
"Ringing all weekend, every time we ring apparently 'they’re in meetings' asked for the manager to call me back, still no call?"
"He completely ignored a total of 10 emails I sent over the last 4 months!"
"I’ve been awaiting a call from a particular member of staff RE a repair that he told me he would sort out - I’ve left messages for him over 5 times, and have even been told that the managers of the business have been made aware that I want someone to get in touch. Still nothing."
Value for Money
Pros:
"They bought my used VW from me. It was a very easy, pleasant transaction and the price they paid was very fair."
"Bought a brilliant used A3 last weekend, test drove on Saturday, picked the car up as new on Sunday, no fuss, all sorted and off in half an hour."
"I pick my new car up in a week!! Obviously I will update my review after owning the car for a few weeks but at the moment I am one very happy new Volkswagen owner."
Cons:
"The windscreen wiper will now cost me THREE HUNDRED POUNDS out of MY OWN POCKET for something the garage did."
"DONT get the £20 fuel they sell. The dealership also sells you £20 worth of fuel which they charge you for."
"Car is covered in overspray and there is a massive stain on the back seat... the car has done 5000 miles!"
"Charged £349 for a service. No “health check” video provided, no phone call to say was ready."
"Avoid at all costs. If you have/had warranty on your vehicle double check this garage haven't charged you for work that should have been covered."
"Took car for mot and service and was quoted for over 900 pounds worth of repairs."
"They have had my car for repair due to accident damage for nearly 5 months."