Lloyds Family Jewellery Reviews Summary

Customer Service

Pros:

• "They were very quick in responding (via FB Messenger) and were very helpful."
• "When I emailed them to enquire they responded within minutes and after a few emails they resolved the issue straight away."
• "Despite it being a bank holiday weekend I got a reply within a couple of hours from Matthew Lloyd."
• "Matthew was a pleasure to deal with."
• "Matthew was extremely helpful and kept me informed throughout."
• "Matthew made sure it was on time with special delivery and was so helpful in getting me the ring in time."
• "Fantastic customer service, prompt replies to my many queries."
• "Great customer service - helped me through all of the ordering service and payments for finance."

Cons:

• "Really disappointed with the ring I bought from here. We bought an eternity ring and two stones fell out after only 17 months."
• "Careful! Careful! There was no problem for taking my order and a fairly quick delivery followed. However, the product was disappointing."

Product Quality

Pros:

• "The ring itself was absolutely stunning and exactly what I wanted."
• "The ring arrived this morning and it is absolutely perfect!"
• "I love my ring, and the way it was packaged - fantastic!"
• "Outstanding level of customer service only matched by the beautiful Topaz and Diamond earrings I bought."
• "Beautiful products and excellent customer service."
• "The diamonds are bright and shiny and the princess cut rubies exuberant."
• "The quality of the product is also excellent."
• "Absolutely stunning! Great service! Very professional job talented."

Cons:

• "The ring (especially mine) lost the shine, but I guess this is normal, however, apparently it lost a protective coat or something that gave it a silver colour and now it seems more to have a slightly gold colour."
• "The emerald is a bit dull though."

Packaging and Presentation

Pros:

• "The parcel itself was securely packaged."
• "Came with authenticity documents, care advice and a gift bag, as well as being well-packaged and coming in a lovely little box."
• "You can be assured that the recipient of a purchase from this company will be delighted from every perspective."
• "It was packaged really well and all documentation was present."
• "It was packaged in a lovely jewellery box and had lots of packaging cushioning it as well."
• "Shipping is extremely fast, and comes nicely packaged with a box, cute bag and all paperwork."
• "The packaging was very careful and considerate."
• "Totally speechless. It wasn't a tiny box sent out by post but a stunning box around 10 inches by 6 inches."

Cons:

• "It's a shame it had to have the retail value on there as it's a gift, but we understand why."

Price and Value

Pros:

• "Great service, lovely jewellery too and at reasonable and affordable prices."
• "And on top of that, I felt it was really good value for money too!"
• "We recommend this family jeweller and will be back in the future. Thank you Matthew."
• "I am thrilled with it, perfect size and the quality is wonderful, exactly what I wanted."
• "My ring is beautiful! I will definitely recommend and will use again."
• "Excellent value for money and amazing customer service."
• "The rings are lovely and really good looking. Customer service personalised and delivery very fast."
• "The price was also super competitive compared to high street brands."

Cons:

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