Butterflies Bridal & Prom Outlet Reviews Summary

Customer Service

Pros:

• "Michelle made me feel so so so welcome and comfortable."
• "I was welcomed by Pauline who put myself and my mam at ease."
• "Jess was lovely and friendly throughout my appointment and couldn’t fault the help I received."
• "The staff are friendly, approachable and make you comfortable from start to finish."
• "The staff were lovely & attentive. Charlotte was fab."
• "Pauline was so lovely and answered all our questions."
• "Michelle was amazing, she explained everything to me (I learnt so much) and she was so patient."
• "Katie was brilliant from start to finish and made me feel so special."

Cons:

• "I was really disappointed when I realised I didn’t have a consultant because I was looking at the sales section."
• "When trying my second dress on, I was stood to the side in a dress that didn't fit at all while another bride was on the pedestal."
• "Hour and half appointment turned into 41 minutes and was told to leave as she had booked someone else in for that time."
• "Whilst trying the dresses on my fiancée was made to feel like she was overweight and uncomfortable."
• "The changing rooms are tiny and really stuffy."
• "Not once was I made to feel a burden or in the way but they took their time helping support my daughter working through what it was she liked or didn't."
• "She was so patient with me and I said yes to the dress! No pushy sales just simple advice."
• "I went in very nervous due to being on the curvier side and I certainly didn't expect to find my dream dress at the first try on either!"

Dress Selection and Quality

Pros:

• "I was blown away by its beauty and quality for the price."
• "So many beautiful dresses to choose from."
• "The shop is huge with so much choice."
• "Found there was so much choice for my size which is rare in bridal stores."
• "The selection of dresses available is fabulous."
• "The quality of the dress is absolutely amazing for £25."
• "The dresses are high quality but they are much more affordable."
• "Absolutely amazing, first class service from all the ladies at Butterflies - especially Charlotte!"

Cons:

• "Some dresses had dirt/stains on them."
• "Very little in choice if you are plus size."
• "The atmosphere was calm and welcoming and the place itself was clean and inviting."
• "All the staff were extremely welcoming and I didn't feel pressured into trying certain dresses."
• "The reassurance from Jess for me was wonderful as I began to feel stressed about not finding the dress!"
• "Had the most amazing day here with Pauline to support and guide me to my perfect dress!"
• "I was so nervous and they made me feel so relaxed and at ease."
• "Fabulous experience here to find my daughter’s prom dress."

Price and Value

Pros:

• "Exactly the same as dresses I was trying on costing 1000 pounds more for a real fraction on the price."
• "I bought my dress here with £1,300 off RRP."
• "Bonus was that I got a £1300 dress for £599!"
• "Purchased a beautiful princess wedding dress in their online Facebook sale. The dress was sent out and arrived in a matter of a few days, well packaged."
• "Fell in love with a beautiful princess gown which I took home with me and still can't get over that it was only £99!"
• "The prices were great too. So much choice and style."
• "The quality of the dresses for the price is unbelievable."
• "Pauline gave me her honest opinions and helped me throughout the whole process."

Cons:

• "I found my dream dress after trying on about 6-7 dresses all were very stunning so was hard to pick 'the one' :) I did end up going slightly over my agreed budget."
• "The lovely Pauline was on hand to help us, I felt right at home and the centre of attention for my whole appointment trying on so many styles because I had no idea what I wanted."
• "Came out with the most amazing dress and the most amazing price!"
• "Managed to find my style in a wedding dress without any compromises!"
• "Found my perfect dress in number 3. I felt so confident and beautiful wearing it."
• "I had been to one shop previous and found a dress I thought was the one but I couldn’t commit to it."
• "Ended up finding my dress there and then!"
• "I came away with the perfect dress and a great experience so thank you again Pauline."