Showcase Cinema de Lux Teesside Reviews Summary

Seating

Pros:

• "Love the new massive comfy seats."
• "One of the only positives was the seats which were comfortable and allowed you to put your feet up."
• "The seating was very plush and comfortable plenty of room and had support for anyone with hard of hearing and sight problems."
• "Seating now much better, with all seats now reclining."
• "The seats blew me away - they are the most comfortable standard seats I have ever sat on in a cinema, reclining into a comfortable position."
• "Electric reclining Seats were comfy with adequate space for even a large gentleman like myself."
• "The seats are lush they recline... there is a bar ... all in all had a fab night fully recommended."

Cons:

• "It was busy, so only had seats at the front which give a crooked neck."
• "Front row of seats are far too close to the screen - we all had headaches after a few minutes."
• "The seats have springs coming out of them that stick in your ass."
• "Constantly looking up to a small screen on the most uncomfortable chairs I've sat on in a cinema."
• "The seats are poor, uncomfy and slump back."
• "The chairs in the theatre were very small and the person in front of me was practically sitting in my lap, with their seat right back."
• "Only front row tickets left, turns out they're almost under the screen!"

Staff and Service

Pros:

• "Staff were nice and friendly."
• "Staff helpful and friendly."
• "Good, supportive staff."
• "Well staffed and maintained."
• "Staff are friendly and helpful."
• "The girl on the desk was polite, friendly & chatty as was the lad who scanned my ticket before I went through."
• "The staff were fantastically helpful especially the female manager, who was one of the most polite and professional people I have ever met."

Cons:

• "The staff were slow and unhelpful and showed a lack of courtesy to us."
• "Totally ignored for over 10 minutes, with 3 impatient kids, waiting to be served at the drinks counter. Awful customer service."
• "Poor help from staff, I booked at teesside park for my son and I to see mario and prepaid for snacks. I thought I had ordered drinks, but I had not."
• "The staff just don't care about serving you at the till."
• "We spoke to a total of 3 members of staff, only to be told by the door man that we couldn't go in because outside food was not allowed!"
• "Very disappointed with the staff member who repeatedly spoke to customers and ourselves like dirt at the entrance doors to the rooms."
• "The person who served us our snacks however did not acknowledge us for ages and then disappeared off after we had listed only the first item."

Price and Value

Pros:

• "Tickets were only £5 for an array of older movies."
• "10/10 trip to the cinema today, and cheaper than I remember it to be."
• "Great deals with insider club and cinema society."
• "With meerkat movies it does not feel overpriced."
• "Brill cheap tickets and have reclining chairs and good popcorn."
• "Reasonably priced tickets, good food and drink selection too."
• "Definitely worth joining the insider as the 10% every purchase adds up to free tickets etc and free to join."

Cons:

• "The only reason I have given them a 4 instead of 5 stars is for the extortionate price of food, snacks and bottles of water notably."
• "As with most cinemas though, the drinks and snacks are very expensive."
• "Food etc still very over priced but the refurb has been well done."
• "Expensive too, both to get in and for food and drink."
• "The prices were ridiculous."
• "The £4.20 coke cup was filled with ice so I probably got about £1.50 worth of coke. Total rip off in every way."
• "Grossly overpriced ticket prices. Just over £10 for an adult."

Cleanliness and Maintenance

Pros:

• "Toilet was clean and presentable."
• "The seating is beautifully comfortable, the screens are pristine and screen 10 was very clean, as were the restrooms."
• "Beautiful cinema, clean rooms and bathrooms."
• "The toilets are always very clean and tidy."
• "I have always found it very welcoming and clean."
• "It's very clean and modern inside."
• "Very clean and loads of leg room!"

Cons:

• "Toilets were disgusting, only 2 working the rest were blocked and no toilet roll in the 2 that were working."
• "The place is starting to look tired."
• "It feels empty and barren."
• "Toilets could of done with a bit of a clean as there was toilet paper. All over."
• "The toilets could do with quite a bit of work. There was no hot water last time we went. They're quite shabby smelly."
• "Wasn't too clean. There was youths talking constantly behind us, even talking on a mobile phone, no one stopped them."
• "This cinema is badly in need of an overhaul. Looking very dated and scruffy."