Popham Hairdressing Jericho Reviews Summary

Customer Service

Pros:

• "Customer service was fine."
• "Ruby cut my hair carefully and checked lengths and was attentive to the style change that I wanted."
• "I am absolutely happy with my new look and I really appreciate the care and attention that Zak showed."
• "Both my mum and I had our hair done today by Ruby, absolutely excellent."
• "They are professional and friendly."
• "Ruby is very attentive to my requests."
• "Loved the service and Ruby is amazing!"
• "Thank you so much to Zak! I always get nervous cutting my curly hair, as not many hairdressers understand how to cut it."

Cons:

• "When I entered the hairdresser in North Parade to book an appointment, the stylist there barely looked at me."
• "Worst haircut ever. Despite showing a photo of my last favourite haircut I ended up with something so awful."
• "Awful experience. Should never have agreed to let someone else do my hair."
• "I had a haircut with Ruby. And it was the worst hair salon experience. She is extremely heavy handed."
• "Staff are lovely but unhappy about recent decision to charge £15 for a colour passport."

Haircut and Styling Quality

Pros:

• "I always have good haircuts at Popham’s, but today’s cut with ruby was excellent."
• "It was an amazing experience! I am absolutely happy with my new look."
• "Ruby was lovely, she listened to my ideas whilst incorporating her own."
• "Fabulous colour for my highlights and a great cut."
• "Ruby is brilliant--- I've been going to her for the last two years."
• "Amazing service and excellent styling! One of the best (or the best) hair salons in Oxford."
• "I had a brilliant experience at Popham. I wanted to go for a big change in my look and Zak was so helpful."
• "Nicola was great. Excellent cut, great advice on my colour going forward."

Cons:

• "I got the Keratin treatment which was terrible, made my hair rougher."
• "Didn’t really get too much trimmed, despite asking for more of a cut, and it was quite pricey."
• "Came out looking like a scarecrow and paid nearly £200 for the privilege."
• "Awful, awful, awful. Different lengths on each side, no layers."
• "Absolutely atrocious. I asked to have one inch cut off the length; the girl cut off three inches."

Product Quality

Pros:

• "I am delighted with the result and her helping the condition of my hair."
• "They use high-quality products and good brands."
• "Fabulous colour for my highlights and a great cut."

Cons:

• "I would not recommend the Keratin treatment from Fabriq that Popham uses as it leads to very brittle hair."
• "Dye left all around my face and ears and I am no expert but am sure it wasn't washed out properly!"

Atmosphere and Environment

Pros:

• "It was an amazing experience!"
• "The whole experience in Popham is lovely - the staff are friendly and welcoming."
• "The atmosphere in the salon was lovely, relaxed and everyone clearly knows what they're doing."
• "This was a lovely treat for me in the middle of a very busy week."
• "The team members take the time to understand and get to know their customers."
• "I was made to feel extremely welcome as soon as I entered the Salon."
• "Would wholeheartedly recommend Popham Jericho! The atmosphere in the salon was lovely."
• "Having my hair cut at Popham was a great experience! Everyone was very friendly."

Cons:

• "No real explanation as to what style I was going to get just said natural."
• "The tonnes of product that were put in and the process of diffusing it made it look nothing like my natural hair."
• "Staff are lovely but unhappy about recent decision to charge £15 for a colour passport."