Matthew Clulee Hair Spa Reviews Summary

Customer Service

Pros:

• "They were both lovely, welcoming and made conversation."
• "Really friendly and professional approach to customer care."
• "The team are friendly, professional and great at what they do."
• "Welcoming and friendly environment, helpful staff who are invested in your experience."
• "The whole atmosphere is one of professionalism, relaxing and caring."
• "I always have a great experience here. The staff are friendly and easy to talk too."
• "Everyone I've come into contact with have been lovely."

Cons:

• "Avoid this salon at all costs Matthew Clulee is one of the most miserable people I have ever met."
• "This salon is a joke and I would never go there again."
• "Terrible attitudes from the staff, not a friendly salon at all."
• "Absolutely awful. They will NOT cut your hair, that you are paying £95 for the way you want it, you get what they want."
• "Just visited Matthew Clulee in the city center - Poor customer service, rude front-end staffs."
• "They don’t care about customers. Burnt my forehead and denied they did anything wrong."
• "Worst experience."

Styling and Colouring

Pros:

• "I have had so many compliments on my new copper colour and my hair is so soft!"
• "Thank you so much to Abby - I am so happy with my wonderful haircut."
• "I have had two appointments with Matthew and both times got a completely new and exciting hairstyle."
• "Elia corrected my hair and the colour I left with is stunning."
• "I normally feel underwhelmed at haircuts but my haircut by Fatima impressed me and made me feel super confident."
• "The colourists are knowledgeable and take great care to make sure they create the right look for you."
• "Matthew listened to what I wanted and more importantly paid attention to what my hair was telling him as he was cutting it."

Cons:

• "I asked for dark base colour with reddish highlights, and got red colour, with the dark base disappearing completely under too many highlights."
• "So disappointed. Can’t believe, as a student, I paid just over £200 for incredibly dry and damaged hair, and a colour and length I hate."
• "You butchered my hair and gave me a what you consider an easy style because ‘I don’t like styling it’."
• "This salon is sneaky, evil and a mess, beware you might ask for a senior and get a college apprentice disguised as a senior stylist."
• "They assured me it would look blonde, but instead it came out as mouse brown."
• "The highlights I had done have virtually faded away which is disappointing."
• "Genuinely ruined my hair. I asked for a curly cut and got choppy layers when we talked in depth about what I wanted beforehand…"

Salon Environment

Pros:

• "Pampered in friendly, attractive. relaxing surroundings."
• "The ambience of the salon promotes a friendly environment where you can just sit and relax and be pampered to your hearts content."
• "Downstairs you can also get waxing/your nails done or get a massage."
• "It’s always a joy to go to your salon where everyone is so friendly and ready to help!"
• "The salon also felt very safe regarding covid safe procedures in place."
• "The atmosphere in the salon is very pleasant - calm and relaxing."
• "Luxury hair salon in the centre of Oxford."

Cons:

• "First and last time very bad service Matthew very bad will never go there again."
• "Previously I got my hair done at Matthew Cluee but it was not the best for the price I paid, the blonde turned yellow and my hair was not parted correctly when she died it."
• "Usually my experience at Matthew Clulee is great and the people are lovely but this time I had a lot of problems."
• "One of the worst haircuts I have anywhere in the world."
• "During my time here I was spoken down to about the quality of my hair."
• "They’re stingy so no surprise there."
• "I had a disastrous haircut by a young woman who clearly had a hangover and when I tried to get it corrected I was ridiculed by some of the staff."

Value for Money

Pros:

• "Great service with good pricing."
• "Always excellent, never faulted and a superb result. It's worth the money."
• "I’ve never been more pleased with my hair."
• "Very friendly and professional team!"
• "I am delighted with my new hair and very much enjoyed my visit - thank you to the team at Matthew Clulee!"
• "Had my hair bleached and I just want to say what a fantastic job they did!"
• "Hairdressing at its best."

Cons:

• "Charged me £126 for just my roots to be coloured... I didn't even have my full head coloured."
• "It’s was £53 which I thought was rather expensive."
• "This is a hair salon that has a reputation in Oxford of writing many of their reviews themselves or give local guides discounted prices to write reviews."
• "When I sent the owner the link to the price list posted and asked him to honour that price, he seemed really annoyed."
• "Would recommend you avoid!"
• "The worst haircut I have ever had there."
• "Just visited Matthew Clulee in the city center - Poor customer service, rude front-end staffs."