Popham Hairdressing Summertown Reviews Summary

Staff Professionalism

Pros:

• "Molly knew exactly how to style and finish it."
• "Kayleigh was very professional and extremely helpful during my visit for a hair colour consultation."
• "So happy with my haircut from Vitor. He was very kind and professional."
• "Thank you Ali for a wonderful haircut as ever - especially under the circumstances of looking after everyone so well in this incredibly busy and demanding pre-Lockdown countdown."
• "Lewis did my highlights, and wow,..what a fantastic job."
• "Super lovely and incredibly helpful staff. Fixed my nightmare cut quickly and kept me informed of everything they were doing."
• "Vitor was entirely person centred in a very genuine way and I felt entirely safe in his hands."

Cons:

• "However, it is even more humiliating that when I turned up and been showed upstairs and waited and then been told by the new hair dresser with arrogant attitude that I turned up in the wrong time."
• "The service was SO SO bad today and the hairdresser J was moody and unprofessional."
• "The hairdresser said that she felt I was not going to turn up so she made the wrong judgement!!!!"
• "I found Popham's response dismissive and offhand considering I spent a lot of time and money in their salon."
• "Although there is no charges on my side, but clearly my day is ruined with 2 times turned up into a same salon with a good hope to get a reasonable services but been rudely treated."
• "It was very upsetting experience."
• "A really truly disheartening experience. Would never go back."

Salon Experience

Pros:

• "This salon is amazing! Love their service and my hairdresser, Molly (she is lovely)."
• "Very friendly and pleasant service."
• "First time visiting this salon and I had a fabulous experience!"
• "Had a lovely experience today at Popham."
• "The salon in itself was so pretty and clean."
• "A lovely warm welcome from the moment I entered the store."
• "Great hairdresser saloon in North Oxford. Highly recommend."

Cons:

• "Really disappointed customer services."
• "She just tried to push me out the service as there are no available slots anymore."
• "I felt I was NOT listened to, the hairdresser was extremely rude at times and I felt leaving worse than ever."
• "They did offer me a re-cut, but after mangling my hair I'm not sure why they think they'd be able to fix it..."
• "Called ahead to check if they had anyone who was trained to cut very curly (i.e. mixed-race) hair, to which they said yep no problem. Got passed to a senior stylist who was very nice, but also didn't really seem like she knew what to do with my hair."
• "It turned out I was allergic to this and I developed a rash. I contacted Popham and told them; their response was that this has never happened before but this means that I cannot attend their salon at all."
• "Cut is barely passable, and they sent me out looking like I'd been dragged through a swamp."

Customer Satisfaction

Pros:

• "Love my haircut, Kayleigh did exactly what I wanted and it looks great!"
• "I am totally delighted with my new look and feel transformed-priceless!"
• "Absolutely thrilled with my hair cut, I was very nervous about going from a long style to a short do however Piotr was fantastic and did exactly what I wanted."
• "Perfect haircut. Thank you so much."
• "Fantastic cut! This was my first (and definitely not last) visit to Popham, sporting my post-lockdown locks!"
• "Joseph’s recent cut of my lion’s mane of unruly hair passed all these tests with flying colours!"
• "Absolutely wonderful. So happy, my daughter is in love with her fringe and if really is gorgeous."

Cons:

• "Of course, except the fake apologies and the manager was not in the salon excuses, what else can you expect as a right-less customer???"
• "I wish they would be treated the same way and got their day and important meeting ruined!"
• "Really disappointed customer services."
• "The straight hair cuts I saw seemed fine, the salon is very presentable and the staff were friendly and largely professional (other than overestimating their ability!)"