The Springer Spaniel Reviews Summary

Service

Pros:

• "Service here is superb, rapid yet relaxed, friendly and lovely staff will go out of their way for you."
• "Friendly staff team who are very efficient."
• "Waiting staff were attentive. Food was soooo slow."
• "The staff, both bar and waiting were so attentive and polite."
• "Staff were very very attentive."
• "Service was fast and it's nice to see the younger generation being employed."
• "Staff are amazing."

Cons:

• "Terrible, the menu is not as shown on line... but all that was surpassed by a rude waitress that disparaged my wife."
• "Hugely disappointed with this place, the service shocking."
• "Me and my party... were totally ignored for over half an hour."
• "Management either absent, unconcerned or just negligent."
• "Expected much more especially considering the high menu prices."
• "Service was a bit lacking, no return visit to ask how our meal was, not even as we paid the bill."
• "When we left we were accused of not paying out bill, which we had."

Food Quality

Pros:

• "The roast was absolutely stunning and the service was great too!"
• "The food was very very tasty, home-made and delicious."
• "The food was simply amazing!"
• "Food was excellent and really good value for money."
• "Sunday lunch was fantastic...very tasty!"
• "8 courses, beautifully cooked, presented and served."
• "Both meals were superb."

Cons:

• "Despite everything else being beautifully cooked we were disappointed by the stringy over cooked mush inside the pie."
• "The food was poor, chips were undercooked, rice was over cooked to mush."
• "The food itself was bland and very dated."
• "Probably the worst steak and ale pie I have ever had!"
• "The Prawn and Mushroom starters were tasteless, the chips were dried out and hard, the onions rings still had skin on them so inedible."
• "Food didn't get to our table until 9.40pm which is an incredibly long wait."
• "However, I had the goats cheese, butternut squash and poached pear dish with a chilli and squash puree, which was the only vegetarian option available, but this was very small and cold."

Atmosphere & Decor

Pros:

• "Warm atmosphere."
• "A delightful pub and restaurant."
• "We ate outside in the beer garden and the atmosphere was lovely."
• "Nice atmosphere friendly staff and good food."
• "Very relaxing atmosphere and spent a couple of pleasant hours reading The Curse of Wheal Hingston, a truly Cornish Mining mystery."
• "Really great restaurant with great atmosphere."
• "Lovely chic with a rustic twist decor and comfortable."

Cons:

• "Could do with refurbishment of toilets as they were in awful condition and maybe freshen up the decor."
• "The car park is a bit small for the amount of customers and the decor is a bit worn."
• "The decor was dull, the wine list was cheap and poor."
• "Experience spoiled by a smokey atmosphere due to a fault on the log burning fire."
• "The setting lacked atmosphere and we seemed to be the only people there."
• "Shame about inconsiderate dog owners allowing their dogs to jump sit and walk over tables people have to eat off."
• "More care needs to be taken with the cutlery and tableware which needed a good clean."

Value for Money

Pros:

• "Food was excellent and really good value for money."
• "Really good 2 /3 course roast with delicious fish option. Excellent value."
• "Food was very good and reasonably priced."
• "Food a bit pricey but delicious."
• "We had a taster menu which was excellent and very well priced."
• "Food which is quality and served at a good price."
• "Hands down the best gluten free fish and chips I've ever had and reasonably priced."

Cons:

• "Food was OK but, in my opinion, over priced for what we had."
• "It was a bit pricey in comparison to other pub restaurants of a similar calibre."
• "It is however incredibly expensive for what it is."
• "Expected much more especially considering the high menu prices."
• "You cannot justify charging £15 for the very unsubstantial cold meal I received."
• "A little toward the expensive end."
• "Not the cheapest but well worth the money."

Customer Experience

Pros:

• "A great family and dog friendly pub."
• "So welcoming to our dog too and anything is addressed to meet the customers needs."
• "They make a fuss out of and treat every dog that comes through the door."
• "Staff we friendly and accommodating."
• "Very hospitable and accommodating."
• "The place had a lovely and cosy atmosphere. Children friendly."
• "Very friendly for dogs and children."

Cons:

• "Wouldn't rush back."
• "The meal was a disaster."
• "Falsely accused of theft!"
• "Sat for 20 minutes before being given the menu, despite being acknowledged earlier."
• "Me and my party... were totally ignored for over half an hour."
• "Our nice meal out has been completely ruined by operational incompetence."
• "I'm sorry but I just don't understand why people need to take their dogs out to restaurants! I will not go there again for that reason."