Brayley Kia Enfield Reviews Summary

Customer Service

Pros:

• "Excellent service throughout. Graham Hudson the manager was outstanding in attitude and professionalism."
• "Adam was incredibly helpful, straightforward and professional."
• "I was lucky enough to be helped by Dawn whose customer service was second to none."
• "Kate and the other lady are absolutely brilliant. They are on the ball, polite, courteous and couldn’t do enough to help and resolve the issue."
• "The Customer Service provided by the Sales Person named Dan was excellent by putting the customer first since the start of the sale."
• "Really good customer service, Kate and other female staff on service desk really helpful and doing brilliant job."
• "Had the best customer service experience in Brayley Kia Enfield. Hussain has helped us from start to finish."

Cons:

• "Extremely disappointed! Came for service + side lamp replacement + MOT."
• "I will not recommend this terrible brand or branch to anyone."
• "Very very bad customer service really want to give my Kia Sportage back."
• "The rudest most unprofessional people I have ever had the misfortune to deal with."
• "Poor service, twice I have visited this place and not had any interaction from staff."
• "Very appalling and poor after sales service."
• "Absolutely appalling service. My husband placed a deposit on a Kia Sportage that he was due to see last Thursday."

Dealership Experience

Pros:

• "Overall would recommend this dealership."
• "A busy but friendly car dealership."
• "Braleys Kia Enfield..great communications staff fully on the ball and go out there way to help."
• "Everyone here was so nice and helpful."
• "Kia Enfield were great, patient and very understanding."
• "One of the greatest customer services, went to a couple of dealerships before but none compared to this one."
• "I visited this branch on a busy Saturday afternoon the sales department were very helpful they couldn't have done more for me."

Cons:

• "Sale person said that the saler hold the key and when they received it I will get it. Took me one month of phone calls."
• "If I could give minus stars I would. DO NOT go to this dealership."
• "This branch is driving me up the wall with their lack of customer care."
• "Very disappointing. Absolutely commercial and does not care about customer."
• "Worst company I have ever had the displeasure of dealing with."
• "DO NOT BUY YOUR KIA FROM THESE PEOPLE THEY ARE ONLY WORRIED ABOUT SALES FIGURES."
• "Missunderstanding on my part and poor explanation on Brayley's part led me to a expensive aircon repair."

Vehicle Quality

Pros:

• "Car works perfectly."
• "The car was delivered efficiently and ahead of time."
• "My view of the car after a month of driving is that it is absolutely brilliant."
• "Plus the car is amazing!!!"
• "Very impressed with the build quality and feature for the price."
• "I'm averaging 4.1 miles per KHW with a full battery range of 310 miles."
• "Really impressed not only with our new Kia Sportage vehicle, also the great customer service we experienced."