SIXT Car & Van Hire - London Shepherd's Bush Reviews Summary

Customer Service

Pros:

• "The staff member in the Sixt Office was friendly and extremely helpful and the car was in excellent condition."
• "Anna was Amazing she made me feel welcome."
• "The staff at the front desk was very sincere and apologetic for the wait."
• "Thank you Team Shepherd Bush. What a WORLD CLASS service!"
• "Staff were very patient and helpful and the pick up was seamless."
• "Excellent service."
• "Fantastic customer service."

Cons:

• "Disappointing experience."
• "Worst Sixt agency I've ever seen. The receptionist didn't care at all about my customer issues."
• "Lack of communication between employees and manager."
• "worst service ever got there early to collect a car got told to go to the back of que so others can be served before myself."
• "Very unprofessional staff who work for this company."
• "I been served by a lady name is Lona I believe, she was so rude."
• "The staff was very unprofessional at check-in."

Vehicle Condition

Pros:

• "The car was almost new."
• "The one I rented was immaculate."
• "The car I rented was good."
• "The car we got was in good condition and clean."
• "Car was almost brand new, with all extras."
• "The cars were clean and functional."
• "Got the brand of car we asked for, as well as an upgrade on the model."

Cons:

• "We got a puncture on the 3rd day."
• "The next morning we spotted lots of dog hair in the rear footwell and on the boot floor."
• "The car had a dirty roof, inside was immaculate tho."
• "I was given a car that was a real downgrade compared to the category I paid for and wasn't reimbursed."
• "The car provided was not in so good condition. The alignment was off."
• "Hired the car out fine through the Shepard’s Bush branch, however the car we got, Renault captur, it had the spanner sign lit up on the dash board."
• "Connected in our iPhone so we could use google maps etc....oh wait the display screen would not turn on!"

Rental Process

Pros:

• "Quick and friendly service."
• "Friendly and fast pickup."
• "This time they did me an incredible deal on the day of pickup to upgrade me from a Corsa to a Mercedes!"
• "Easy to navigate online booking service."
• "Smooth online reservation process, hassle-free pick up and return."
• "Great efficient and friendly service at the Shepherd's Bush branch."
• "EASY TO ACCESS (collect / return)."

Cons:

• "Please make sure that you take pictures before and after of the vehicle as NO ONE will come with you to inspect the vehicle."
• "We’ve been waiting for over an hour to get a car."
• "No check in or joint inspection done on both delivery and return of the vehicle."
• "No walk-around with a staff member, insufficient light to spot any damage."
• "For cancellation of booking, system nor telephone number is working and their system is down for more than 15 days."
• "Reserved a van, showed up and there wasn't one available because they had given it to someone else."
• "Car park is way too dark to check for damage/scratches on pick up so bring a good torch/flashlight with you."