Address: First Floor, Lee House, 90 Great Bridgewater St, Manchester M1 6EU, United Kingdom
Phone: +441613833500
Rating: 4.0
based on 555 reviews.
Communication
Pros:
"Slater and Gordon dealt with my claim in a very professional manner, keeping me informed of every aspect along the way."
"They kept us very well informed."
"Thank you so much for an excellent experience with Slater and Gordon."
"Jordan Bell and his team for their professionalism, understanding and compassion."
"The whole team and especially the Barrister Mr James Pickering, were fantastic on the day of the hearing."
"Rachel Shafar... has kept us both informed at every stage of the claim, explained everything thoroughly and ensured our understanding."
"A very professional service by Slater and Gordon and I have been kept informed at all times."
Cons:
"I cannot recommend this company for group claims."
"I am at the end of my tether and just want other people to avoid getting completely let down by this company."
"Since then, the service received from Slater and Gordon has been absolutely dire."
"I was very disappointed at the delay in paying this compensation to those bereaved claimants. Delay tactics were taken throughout."
"This has been going on for 18 months now, i have no idea who my case handler is as I’ve had several, non respond to emails."
"I have absolutely no idea who or indeed whether my case is even being looked at at all."
"If I could give this company a no star rating I 100% would. I have never dealt with a more ridiculous company in my entire life."
Professionalism
Pros:
"Our dealings with slater and Gordon have been very good with regular updates and a satisfactory conclusion."
"There is simply not enough nice words to say about Michael Wolstencroft."
"I was initially sceptical that I would receive any compensation and was absolutely delighted with the amount I received when it was finally concluded."
"The VW emissions claim was a complex matter but was pursued to the right conclusion."
"It was a successful case and every step of the way they fought hard to get the best result for me."
"Victoria Beel and her team were extremely professional and understanding."
"All staff have been extremely kind, caring and helpful."
Cons:
"Really Bad Solicitors to deal with none of them come to the phone or answer any of my Emails-Try someone else GUYS Trust me."
"Shocking staff are very ill mannered and rude also besides from not knowing their arse from their elbow provide a shocking service overall."
"Bonnie + Candice do not respond to emails with anything meaningful."
"Despite several phone calls and emails they do not return my calls or reply to my emails."
"They lost my late mothers deeds to her house and also the leasehold documents."
"Regrettably I would not work with them again or recommend this appalling service."
"Forever sending the same documents due to lack of communication after already sending them off."
Case Management
Pros:
"Had a cycle accident Nov 2018, allocated these solicitors via my union."
"A great outcome!"
"Very professional and helpful company."
"The compensation is going to pay for the treatment I need which I'm hoping is going to be the final puzzle piece to my recovery."
"Cameron Holness, could not have been better. He provided regular updates throughout the process."
"I would highly recommend Principal Lawyer David Dunne. He was fantastic throughout the case and kept me update with every steps."
"Slater and Gordon dealt with the class action against VW. As far as I am concerned they kept me fully informed of all aspects of the progress of the case during the course of the action and I am totally satisfied with the outcome."
Cons:
"It just seems that the awards are shrouded in secrecy."
"Sadly during the process of will making, six different individuals either took over the case or left the company for reasons unknown!"
"It took six months for us to exchange and complete, despite being first time buyers and there being no onward chain."
"Our financial losses were many times the amount we received in compensation. I registered my dissatisfaction with Slater & Gordon - they never bothered to reply."
"We barely had any contact from the solicitor, we even went two months without hearing anything despite phoning and emailing them constantly."
"Considering we were first time buyers and there was no onward chain it was an unnecessarily stressful and long process just to get to exchange and completion."
"They are closing the accident claims department down and can no longer deal with my case."
Customer Service
Pros:
"I particularly liked the way in which Slater & Gordon kept us informed through regular updates."
"Price also very reasonable."
"All told - 5 stars throughout, keep it up and thank you."
"I cannot thank the team enough and have no doubts to recommend them at all."
"Slater Gordon kept me informed of their progress every step of the way."
"The barrister they used & expert witnesses were very thorough & professional."
"Slater and Gordon managed my case with professionalism throughout."
Cons:
"No response to give me an update and just getting fobbed off."
"I am currently waiting on my monies from a road traffic accident."
"They have lied to me on numerous occasions, they stated that I did not contact them, when in fact, I was constantly contacting them asking for an update on my case and receiving no replies."
"Promises of emails by the end of week never come to fruition."
"I have been waiting for a call back from the small enquiries team since the 6th of April, even though you are told 72 hours they do not ring."
"They never get back to you, I have booked appointments with the file handler, he did not phone me so there isn't any point having a booking system."
"I was utterly disgusted with the service I received from Slater and Gordon."