Jus Cakes Reviews Summary

Cake Quality

Pros:

• "The cake was not only visually stunning but also incredibly delicious."
• "Your baking skills are outstanding, each layer couldn’t be better than the other."
• "The dessert was professionally artistic and no sloppiness."
• "Not only was the cake beautifully designed but tastes divine."
• "The delicate ethnic design, the lovely moist creamy filling and textures."
• "The cakes are very tasty, moist and look the part too."
• "The cake tasted delicious, very moist and fresh after the whole day."

Cons:

• "We paid £500 for a DRY, tiny, poorly designed cake."
• "When it came down to it... Only received 2 real cakes. No idea where all the other flavours or cakes went."
• "The cheesecake didn't taste anything like a cheesecake, tasted more like pencil rubber."
• "This cake was also burnt in the inside."
• "The cream was hard the cakes sponginess had gone."
• "The cake itself I wouldnt describe as fluffy and light, but more heavy and dense."
• "VERY dry and lacked taste!"

Customer Service

Pros:

• "I had my full trust in him and honestly he kept to his words and didn't let me down."
• "Customer service is on another level."
• "Kamal Bhai has been amazing from start to finish."
• "The people at just cakes were so friendly and kind and extremely helpful."
• "Very efficient, friendly and professional."
• "Excellent customer service too."
• "The customer service is and was outstanding!"

Cons:

• "PLEASE AVOID THIS CAKE SHOP!"
• "Abysmal! how can you not take card payments in 2023???"
• "Instead of apologising he started blaming us that we always have problems with their cakes."
• "Kamal is hard to reach."
• "STEER CLEAR! Horrific experience - no customer service whatsoever!"
• "Very poor customer service, I do not know how people like this are able to operate."
• "Received very rude customer service when complaining about it."

Design and Customization

Pros:

• "The cake looked fantastic, professional service and Kamal is a person who is just awesome at what he does."
• "The artistry of your design was phenomenal."
• "Kamal went the extra mile and made sure the cake and setup looked phenomenal."
• "Brilliant taste and outstanding cake decoration."
• "They literally can do any design you want!"
• "The wedding cake was amazing... best cake I have seen in terms of presentation."
• "Our wedding cake was an absolute masterpiece."

Cons:

• "Cake decoration was bent on my niece's wedding day. Gave wrong colours on flowers."
• "Worst cake shop in London. Charge high price for poorly designed cakes and poor service."
• "Very disappointing. Gotta say it how it is, paid 650/700 for a 5 tier cake... It was a 4 tier cake with 2 cardboard circles cakes at the bottom."
• "My wedding cake did not turn out how me and my wife expected."
• "With regards to the design, no one was more heartbroken than me."
• "The cake was NOT how I requested at all and it was abysmal!!"
• "They provided the wrong wedding cake."