Castle Reviews Summary

Service

Pros:

• "Staff-Friendly and helpful."
• "Would highly recommend this place. Quick friendly service and reasonably priced."
• "The service is good, especially when given the large number of tourists that pass through Bakewell."
• "Quick service and tasty fish n chips, good pub grub at very sensible prices."
• "Both times the staff were very friendly and accommodating, despite it being extremely busy in the evening."
• "The service was fantastic as we were choosing the food."
• "Great service 👏."

Cons:

• "Food ok service very slow and the only green king I’ve been in that the till does work for vouchers."
• "I waited 20 minutes to be checked in and given the keys to our room."
• "Service very slow."
• "No check-back done by the waitress/server."
• "Bar staff seemed unbothered and lacked customer service skills (Needs better training)."
• "The waiter we talked to was not the smartest. He would hear our requests and disappear with no answer."
• "Rude staff behind the bar who thought it more important to chat to the two locals propping the end of the bar up than actually serving customers."

Rooms

Pros:

• "Lovely rooms. Stayed overnight in Hassop bedroom."
• "Room was clean and tidy, super comfortable beds."
• "Accommodation was excellent, the Hadden room is large and with a king size bed make's it very comfortable."
• "The room was cosy but modern, clean and warm."
• "Spent 1 night here at the Castle Inn. The room was clean and a good size."
• "Our hotel room was clean and comfortable and much larger than I expected."
• "Me and a friend stayed here the rooms was really clean and nice with very comfy beds."

Cons:

• "At 2am we were woken by the sound of shuffling, scratching and squeaking outside our room door, which we knew to be rats."
• "Make sure you know what room you are in before you arrive, we were put in what seemed like a cupboard in the beer garden."
• "The room was outside in the courtyard on the ground floor, on a main road. We almost wept when we opened the door."
• "The room was outside in the courtyard on the ground floor, on a main road... noisy with passing traffic and people drinking and talking loudly directly outside the window."
• "The bed was so uncomfortable my wife and I both were in pain in the morning worst nights sleep for a very long time."
• "Gosh what to say we paid £114 to stay in what is basically a shed."
• "The tiny lobby and stairs were very dated and dirty looking."

Food

Pros:

• "The food was alright and the staff were nice from what I can remember."
• "The food was really good for the price - it's not fine dining but good quality pub grub served with a smile."
• "Food is out of this world."
• "Food amazing, we had an evening meal with the kids. Pie was the best I have ever eaten."
• "Cod & chips and seabass risotto were both amazing."
• "The food was absolutely fantastic! We shared Nachos for starters which were good but the salmon fillet and halloumi cheese both served on fresh steamed vegetables were out of this world!"
• "Food very nice at a reasonable price."

Cons:

• "Terrible and misleading mussels. They were supposed to come in a creamy white wine sauce... instead they came in a water that they were probably boiled in."
• "Nice pub grub... looked as though it had been sat on the hot plate for a bit."
• "Possibly one of the most disappointing meals myself and my wife have ever had. Flavourless steak, burger was greasy clearly ran out of chips and floppy salad."
• "My steak was the worst I've ever eaten as it was two third gristle and fat."
• "Food was ok, a bit overpriced for what you got and the kids menu was limited."
• "Food terrible … ordered 3 steaks .. all off .. smelled awful."
• "The food was the worst pub food ive ever had. I had the mushroom and ale pie....good luck finding a mushroom."

Cleanliness

Pros:

• "Rooms were nicely laid out and the bed comfy."
• "The toilets were clean."
• "Clean and well presented and a medium sized pub."