The Duke of York's Theatre Reviews Summary

Theatre Atmosphere

Pros:

• "Lovely cosy theatre."
• "Charming old fashioned Theatre."
• "A really nice old building full of character with friendly staff and clean everywhere including returned toilets."
• "This is a charming and intimate West end Theatre."
• "It's a beautiful theatre and the staff are amazingly helpful."
• "Wonderful theatre, with probably the most comfortable seats I’ve ever sat on at a theatre."
• "The theatre is so lovely and very traditional."

Cons:

• "Production I felt was poor lot of bangs and whizzes and effects but we were left confused by the interpretation of this wonderful play."
• "The theatre has appalling customer service."
• "Steer clear! Got to be worst venue we've been to in London."
• "Pretty miserable theatre, as the London ones go."
• "Very very disappointed as I’d been looking forward to this for months."
• "The theatre was incredibly hot, it made watching the play uncomfortable and sweaty."
• "The performance was wonderful, but as a theatre it feels very small and cramped."

Seating and View

Pros:

• "The view from seat E6 in the Royal Circle. Comfortable seat and ample legroom."
• "The seats were fantastic!"
• "Seats are very comfortable considering the age of the venue."
• "Our seats were comfortable, and there was more left room than some other theatres that I have been in."
• "The seats in the terrace are comfortable, small leg room but definitely manageable for 2 hours, and the views are pretty good all around."
• "Great theatre. Good sightlines from most seats."
• "We sat in the £10 seats, and although we were far back we had a view of the full stage so could see all of the actors and set pieces at all times."

Cons:

• "Most theaters, if you get upper circle seat, you can still enjoy the show. Not at this theater."
• "I was so uncomfortable in the tiny seats with virtually no leg room."
• "Lovely little theatre although the bank seats at the top are quite far away and restricted view."
• "Lovely theatre but be careful of restricted view on full price seats."
• "Any taller than 6 foot and I just don't know how people would fit."
• "Some of the seats were a bit cramped I am not a big person, but it felt a little cramped."
• "Upper circle seats are not good in this theatre compared to others. The restricted view is very restricted."

Staff and Service

Pros:

• "Nice helpful and friendly staff."
• "Staff are fantastic, particularly friendly and helpful."
• "Very helpful staff Swapped me to no step seats as I had booked some with lots of steps by mistake."
• "Staff were professional and helpful and the staging of this play was excellent."
• "The staff are incredible, so friendly and efficient - nothing was too much trouble."
• "Took my daughters to see Peppa Pig today. The staff went out of their way to help with the children and pushchair."
• "Staff were friendly. Extremely easy to find."

Cons:

• "The staff then followed her to the toilet and waited for her to come out the toilet."
• "Theatre management seems to think they’re above the legislation by forcing visitors to show covid passes."
• "The Irish female usher seemed more concerned at shouting at people who happen to be holding a phone then helping people find their seats."
• "Absolutely appalling service ! ... My partner and I were less than 5 minutes late to King Lear and were told we would have to sit in a room off the bar and 'watch it' on a small blurry screen until the intermission."
• "Jesse I believe her name was quite rude to us, as well as the bag check guy - honestly have had such a bad experience with a theatre before."
• "Great performance. However, had to argue with the staff member."
• "The theatre has appalling customer service."

Facilities and Amenities

Pros:

• "The prices for drinks are reasonable for a theatre."
• "All facilities - toilets were clean - being in good order and to hand."
• "The bar has plenty of options to try from."
• "Beautiful theatre, two bars where you can order for the interlude and a wonderful terrace looking onto the street."
• "Lovely facilities and great location a few minutes walk from Charing Cross Station."
• "Royal circle, accessible from the same level as the entrance, useful if you mobility issues."
• "This venue is really intimate - the actors don't wear microphones, because the acoustics are really good."

Cons:

• "Beware: it's a cash free venue. You pay for everything by card - ticket, programme, drink at the bar, interval ice cream. And, of course, the prices are high."
• "£31 for a coke and two wines made me cough though…"
• "The play we saw was great, however they have a ridiculous policy whereby you can’t bring leftovers in."
• "Drinks were very, very expensive so best to avoid the bar."
• "Also £8.20 for less than a pint of beer. Horrendous pricing."
• "£8.80 for a small wine is daylight robbery no which way you look at it."
• "The water is very expensive so make sure you take some in with you."