CarShop Bristol Reviews Summary

Customer Service

Pros:

• "Had a great service from Ben.w and Tony and of course not forgetting Jacob."
• "Mark and Tan were both very welcoming and helpful."
• "The team were fantastic. I reserved my car online, paid for it to be transferred where it arrived in just 2 days."
• "Arriz provided a fantastic service to me and I felt extremely looked after."
• "Great ambiance and a variety of clean cars to choose from. Harry was really detailed."
• "Sophie helped us today finding a car, navigating a difficult situation with Bristol CAZ and finances."
• "Professional & Friendly approach from the second I walked through the door."
• "Very professional, helpful, friendly and focussed on providing me with a car that met my preferences."

Cons:

• "Extremely poor. Little interesting dealing with our issue."
• "Initial impressions were good, however, the experience was marred by the hard sell on extra packages on day of collection."
• "I had a scheduled appointment, but there was poor communication as I had to wait for a while before someone attended to me."
• "Absolute shocking customer service. Walked into reception and was waiting over 15 mins and no acknowledgement."
• "The sales team sold us down the river with the extra guarantee and they don’t wna pay for anything when it actually comes to it."
• "Poor Customer service. We looked at a car on Saturday afternoon which we liked and the Salesman suggested we came back on Tuesday for a test drive, and we agreed at a specific time."
• "The Ryanair of car dealers. Leaves you waiting and feeling like an animal on an abattoir conveyor belt."
• "Awful customer service ! We spent 17k on a car that when we picked up the engine made a noise we quickly went back in and let them know."

Car Quality

Pros:

• "The sale team was really good. Professional, they presented a spotless car, although a 4 year old used car."
• "Just leaving car shop now where I had the pleasure of meeting Harrison. Knowledgeable, friendly, and not in the least pushy."
• "Very helpful, not pushy, helpful in finding the best deals."
• "I purchased a 2018 Qashqai at £16,750 I collected the car and I drove the car 1 mile and the engine started to smoke and the car went to limp mode."
• "The car was in immaculate condition, inside and out and excellently presented, even after the morning snow fall."
• "Car shop Bristol, very professional car sales rep Sam! Helped me to purchase a very clean and low mileage car for my business."
• "Bought a lovely car at a great price. Staff friendly and efficient (Sophie and Shina)."
• "We purchased a new car yesterday at the Bristol branch. Harrison helped us with this purchase and was exceptional."

Cons:

• "When you take your car in for MOT on Monday, then to be told that pads discs need replacing (after less than 2k miles from last MOT also no advisory) and still waiting for it on Thursday."
• "I purchased a 2018 Qashqai at £16,750 I collected the car and I drove the car 1 mile and the engine started to smoke and the car went to limp mode."
• "My recent experience at CarShop left me with mixed feelings, leaning heavily towards disappointment. Sales Process: While the dealership boasts an impressive range of vehicles and a seemingly straightforward buying process, I encountered a significant issue with the transparency of pricing that tainted my overall experience."
• "The experience with car purchase was great on sale. I got the car, parked it and went on holiday. When I came back after 2 weeks, the car started but didn't move."
• "I went in with a specific car in mind. Josh A. was both very professional and friendly through the whole process, from walking through the door to driving away in my brand new Audi."
• "Sold me a car with a buckled wheel without telling me. Told me they checked the wheel after my test drive as someone pointed it out."
• "Bought my car BMW 1 series in March with ‘fresh MOT/Service’ drove away at 10:30pm after spending 4 hours waiting for manager to complete my sale."
• "I had a better experience at Carshop than my other experiences in our Car Supermarkets. Sophie Jones was very personable and friendly and she made the whole process of purchasing and part exchanging my old car enjoyable."

Value for Money

Pros:

• "Found the experience was what I expected, pleased with my purchase, staff were friendly."
• "Very happy with our purchase. Great quality, at an awesome price."
• "Perfect service, they offered me the perfect car on a good price."
• "Mark Woodman was a great, honest and impartial member of staff. He made sure we got the best deal possible."
• "If you want a 5-10 year old car at a competitive price then look no further."
• "Our first time at Car Shop and had a great experience with Arriz, who was friendly, helpful and we felt no 'sales' pressure."
• "Bought a lovely car at a great price. Staff friendly and efficient (Sophie and Shina)."
• "Great service car I bought very good value as described in advert had brought down from Nottingham Carshop at a cost of £149."

Cons:

• "However the experience was marred by the hard sell on extra packages on day of collection."
• "However, the main issue is that when I asked certain questions, the staff refused to answer them unless I was buying the car."
• "For such a huge car sales company comparing themselves with other big brands such as Bugatti dealership, they need more experienced staff."
• "The team were fantastic. I reserved my car online, paid for it to be transferred where it arrived in just 2 days."
• "Do not buy from this dealer! I was sold a car which under further investigation had a number of potentially dangerous faults which they refused to acknowledge or rectify."
• "Would be 5 stars but because the system was down the process took longer."
• "I had a scheduled appointment, but there was poor communication as I had to wait for a while before someone attended to me."
• "Elliot has been absolutely excellent. We traveled from Swansea to Bristol with much anxiety but he put me at ease and made the process easy and enjoyable."