Nando's St Christopher's Place Reviews Summary

Customer Service

Pros:

• "The staff were friendly and the food was good."
• "Staff was nice.. no problems.. good experience.. 4 🌟"
• "Exactly what you expect - this branch was clean, the staff were friendly and the food came quickly."
• "Great customer service from Fatmah, she was extremely welcoming and made it a very good experience! Very polite and humble with a smile."
• "Nando's staff were very helpful and made sure that everything I ordered was gluten and lactose free, so recommend for those with special diets or allergies."
• "Very good service."
• "The staff is friendly and kind in general, special mention to the person, who I think is a manager and who has glasses and curly black hair who is really a friendly, cool person who listens to customers."

Cons:

• "Absolutely disgusting experience dining at this branch. Ableist staff and discriminatory to a neurodivergent child which resulted in them kicking out the mother and the child in the rain."
• "Very rude blonde lady working today at 8.30pm."
• "The lame lady manager or whoever she was refused to warm our baby’s food when we asked for it."
• "Some of the waiters don't speak English and the chicken I ve ordered was not properly cooked, almost raw:("
• "Beggers raided our outside tables without any attempt by staff to stop them."
• "awful place and even worst customer service! the waitress with red hair is a joke!"
• "The customer service at this place is utterly disgusting and ableist."

Food Quality

Pros:

• "I had the hot wings and grilled corn on the cob. It was delicious."
• "Food came out very quick and we was one of the first customers of the day."
• "Most of the staff were friendly and food was delicious and fresh."
• "The food is really tasty. I had my dinner with my family on it, they like the restaurant atmosphere."
• "We had dinner here with my friends and it was really great! The chicken was delish!"
• "Grilled halloumi is delicious specially with the chili jam dip."
• "The food was incredible as always, and the tables were completely social distanced inside!"

Cons:

• "The toilets were discussing, tissue everyone dirty sinks wet on the floors, food was cold and chips tasted like they have been sitting there for hours."
• "Firstly the places was dirty. The service was terrible. The food was a disaster."
• "The chicken in my burger was cold and pink.i had one bite."
• "I don't understand why my family loves this place so much. The sauces aren't great and the chicken was dry and chewy."
• "Sat downstairs and as soon as we went down there we all noticed that it smelled horrible. Like mouldy cabbage!"
• "Poor service. Ordered a medium spicy meal and they brought me a spicy chicken."
• "The garlic bread was one of the worst things I have ever taste."

Atmosphere & Cleanliness

Pros:

• "Clean and efficient grilled chicken restaurant just of close to Bond Street tube and Selfridges."
• "It's always a satisfying experience in Nando's. Staff are friendly too."
• "If you are a chicken lover, you must know this big franchise stores in the UK. This is a place you can have a proper meal with your friends and families."
• "This is the smallest Nandos I have ever been to. Tables are so close to each other you could eat of others plates easily."
• "Compared to other Nando’s locations I’ve visited, the plates and tables were much cleaner here."
• "A very cozy place to have a meal."
• "Lovely nandos and saint Christopher's place."

Cons:

• "Waited for ages for somewhere to seat, seating a party of seven seems to be difficult due to the size of the restaurant."
• "Smallest Nandos I've ever been to, it was extremely packed out."
• "Toilets were also disgusting."
• "However, the restroom lacked toilet paper and wasn’t very clean."
• "Where do they get there chicken from the portion was small the price was high I left the store still feeling hungry."
• "We waited 10 mins to get in, once in, we were shown to a table downstairs, it was so stuffy, no air conditioning or fans, no network."
• "This place is the worst Nando’s ever. The staff are aggressive and horrible."

Service Efficiency

Pros:

• "Staff dealt with it amazingly well and we only had to wait around 20 mins for a table for 4."
• "Fastest service I ever had at a Nandos. Food was great and staff were really keen and welcoming."
• "They had a waiting list but they added me quickly and it didn’t take long before I got a text to tell me my table was ready."
• "Great staff working in such a small Nando’s, probably could take more income if Nando’s made it much more bigger."
• "Very good service despite the constant flow of crowd on the eve of Easter."
• "A very very long wait to get in, but once in a very pleasant experience, quick service and our waiter regularly asked if we want refills on our drinks."
• "Food was piping hot and lovely."

Cons:

• "Waited at the entrance for 5 minutes without any staff coming to seat us."
• "We were waiting there for 1 hour because the waitress just decided to remove our name from the list."
• "I don't often leave reviews, especially for franchises or chains, because a Nandos is a Nandos right? But this was by far the worst nandos I have ever been in. So incredibly slow."
• "We were waiting there for 1 hour because the waitress just decided to remove our name from the list."
• "our food arrived 40 minutes after we ordered, whilst other customers that arrived 10 minutes after us would receive their orders."
• "Terrible experience, ordered two wraps and had specified “no chilly jam” however they forgot and once I sent my food back, a staff member and or manager approached me claiming that I had never specified my order."
• "Staff are unhelpful, waited 40mins for a table no apologies then 1 person taking orders."