Address: 7 Washington St, Birmingham, B1 1JR, United Kingdom
Phone: +441212962955
Rating: 4.5
based on 148 reviews.
Customer Service
Pros:
"Ish and his team were very helpful in the few times I've rented from them and look forward to renting from you guys more often in the future!"
"Manager ISH was also present, who was more than accommodating and happy to assist."
"The services of green motion Birmingham downtown are amazing. Highly recommend them for their customer service, friendly staff, and cleanliness."
"The Customer service has been excellent. We had a very smooth process in renting and returning the van."
"Great customer service from the Manager Ishaaq. Best price I could find."
"The service is excellent, people very friendly and willing to help."
"The customer service was excellent from ibrahim, very happy with his service."
Cons:
"It took an hour from arrival to get the car, despite there only being two customers in front of me."
"Picking it up took an hour as assistant blocked my credit card."
"Bad service bad experience! When I entered their premises they made me wait when there was not even a single customer."
"Worst rental experience ever, the staff are very rude and unprofessional."
"Rude, dishonest cheats."
"They were really unhelpful and rude and refused to help me any further."
"Staff are rude and do what they want with zero professionalism."
Vehicle Condition
Pros:
"The car was spotless and free from damage."
"The Peugeot 208 was a fantastic, immaculate 2020 model."
"Car was clean, without issues."
"The van was actually larger than expected, and it was in excellent condition."
"All the vehicles I rented were great and in perfect condition."
"The vehicle was virtually brand new with only a few hundred miles on the clock."
"Great car. Exactly as it said it would be."
Cons:
"Car hadn't been checked over properly as damage to wheels wasn't marked on damage sheet."
"Upon renting the car I was given a smaller category vehicle than what I had booked and paid for."
"Arrived to pick up car & it hadn't been cleaned."
"They didn't have the Passat sized car I booked, so they tried to charge me £25 extra for an 'upgrade' to a Peugeot 3008 which has smaller seats, less legroom, and a smaller boot."
"I was not given a full tank of petrol; this made it difficult to ensure I brought the car back with the right amount of fuel in."
"Been forced to pay a lot of money (£1’000+) for a small scratch."
"They asked me to pay £150 for 5mm dent on alloy wheels that it was before."
Pricing and Charges
Pros:
"The price was fantastic."
"Having dealt with all the major rental company's and going through the stress of it.i wish id found green motion long before, good honest guys with the best prices in the market and there very welcoming, and make it simple."
"I like that their base prices are cheaper than most places I could find."
"Great selection of cars with very attractive hire rates to beat the market leader's."
"Prices are very competitive against other rental agencies."
"Just dropped the car back this morning having hired it from Friday afternoon to Sunday morning for a really good price (£14)."
"Came from Coventry to rent a 7-seater. The quality of the vehicle was absolutely amazing and at a great price."
Cons:
"Dishonest, Unreliable and dodgy company and people."
"When they fail trying to sell you all the extras, they invent damage charges when you return the car."
"He fraudulently charged us for a damage we did not cause."
"Read the reviews it's cheap to higher a car cause they will rob you on return."
"Due to not having a credit card, they wanted an extra £177, on there website this is not stated anywhere a credit card is required, it's in the terms and conditions hidden in the paragraphs."
"While handing over the car we were just at a loss, didn’t know how to react when they pointed out this and charged the whole deposit money, 200 pounds."
"Absoulute rip off artists, Had used once with no issues but due to 'new management' extra documents were damanded with the only other option being to pay more than double he booked rate!"
Process and Efficiency
Pros:
"Pick up and drop off was convenient and easy."
"I’ve rented from this branch of Green Motion twice now, and both the check in and check out process has been smooth, fast and easy."
"From the booking process, to receiving the car and returning, it has always been very efficient, fast and easy."
"It was easy and quick, my details were entered online and very quickly verified when I collected the vehicle."
"Pick up was quick and easy, drop off was even quicker and easier."
"The rental process went extremely smoothly."
"The return process was equally easy and quick."
Cons:
"Worst car rental service ever, the staff I would say are cheats."
"These people are professional crooks and will rip you off."
"AVOID, AVOID, AVOID Thinking about renting a car? You have better option than this company."
"If I could I was gonna give them 0 star, You need to record ALL OVER your van/car (even the roof), if you do not want to get ripped-off by Mr Ish and co."
"After a long wait they made a mistake with processing my documents. I was later mislead about the refund which ended up costing me 120 pounds."
"We hit traffic on the way to the depot, phones had died but we were ten minutes late. We were charged for another day."
"Everyone there got caught out by the requirement for proof of address, which wasted more time."