The Hereford Arms, South Kensington Reviews Summary

Service

Pros:

• "They served me fast and no fuss."
• "Staff immediately found us a lovely table and made our stay pure perfection."
• "Bar staff were tentative and managed the busy clients well."
• "Lovely staff, really busy but great service."
• "Prompt cheerful service."
• "Service was nice and fast."
• "Friendly and attentive staff."

Cons:

• "Very poor customer service, no manner, not polite, and they so rude."
• "Bad customer service. We were looking to eat dinner and asked about reservations and availability. The chap there was quite short and rude."
• "When the food came, the waiter forgot cutlery and said he would bring it. Five minutes later we saw him serving someone else, having clearly forgotten to do so instantaneously."
• "Service was incredibly slow."
• "I ordered and waited for my order for almost 30mins and only to be told that my order mistakenly was given to another table."
• "Atrocious vegan options, depressing, bland."
• "It took ages to get a drink each time."

Food Quality

Pros:

• "Food prices are a little on the high side, but quality is great."
• "Food was fantastic."
• "The food was very good too, we ordered the Brisket Pie and the Sweet Potato/Goat Cheese Pie. Totally recommend."
• "Very tasty food."
• "Had my first ever Sunday roast in The Hereford Arms and it was amazing!"
• "The sticky toffee pudding for dessert was amazing. Extremely moist and flavorful."
• "One of the best steaks ever. Soft yet well cooked."

Cons:

• "The hamburger was reheated and dry, the lettuce leaf was withered, the chips were reheated as well."
• "The mixed greens salad was literally greens past their prime, tossed with oil, and covered in salt."
• "Pasta was way too overcooked and sauce very dry."
• "Pork belly was adequate, but skin / crackling was not crisp."
• "The food itself was barely edible."
• "The fish n chips were def toooo deep fried. Salty and fried.. fish was not really tastable."
• "Guinea fowl too dry again."

Atmosphere

Pros:

• "Atmosphere is nice and staff friendly."
• "Great atmosphere and a nice pub."
• "Lovely atmosphere in there with friendly punters and especially staff."
• "This has the feel of a local pub but all sorts of people come and hang out."
• "Absolutely lovely pub that gives a country/homely feel in the centre of Kensington!"
• "A very lovely pub with great atmosphere."
• "Amazing period public house in the center of London."

Cons:

• "The place is a bit dirty."
• "We felt that they clearly do not welcome tourists and only wanted locals."
• "Partner complained about the smell of urine drifting across from the toilets."
• "It was freezing every time the door opened."
• "Woman that was running the staff created tension and stress around the entire area."
• "The only downfall was no baby change facility."
• "It’s weird how some reviewers said about the friendliness of the staffs feel like in a countryside pub. I didn’t feel like that?"

Value

Pros:

• "Beer was good and I think the waitress charged us 5£ for two pints. Sounds good to me!!!"
• "We have eaten in some the best restaurants around London and would say that this pub offers a high quality meal that would rival some of the best... excellent value for money."
• "Cost was standard for London but of high quality and presentation."
• "This place has really good food at fairly reasonable prices."
• "Good value for money."
• "The food was lovely and not over priced at all."
• "Fuller's are the offering 20% discount in January so lunch for two with a couple pints and service was under £60."

Cons:

• "My tiny 20ml bottle cost £9.50!"
• "4.95 pounds for a Guinness is extortion."
• "£6.45 for a pint of Renegade."
• "We ordered a beef Sunday roast (£18.50) and considering the quantity of food that arrived, was definitely overpriced."
• "A bit more expensive than London prices."
• "They charged me the full price which was a hair over 15 £!"
• "Don't order Sharing platter though as it's highly over priced!"