The Birch Reviews Summary

Ambiance and Decor

Pros:

• "The decor is soothing and inviting."
• "Wonderful location and ambiance combined with tasteful decor and excellent service."
• "A nice pub in a country area, well designed, homey, warm and welcoming."
• "This is our special place... we go a couple of times a year on special occasions."
• "Lovely, cosy and family friendly atmosphere."
• "The restaurant itself was lovely! Very warm and welcoming."
• "Lovely environment, great tasting food beautifully presented."

Cons:

• "We paid restaurant prices to be sat in a bar."
• "Not much of an area for just drinks in the front, but very lovely restaurant in the back."
• "We deceived to cancel the table as the atmosphere wasn't very good."
• "The whole evening was let down by attitude and service. Will not be returning."
• "If you like to be made to feel uncomfortable and unwelcome, then this is the restaurant for you."
• "Overall, a disappointing experience."
• "We found the staff to be uninterested and in some cases quite unhelpful and rude."

Service

Pros:

• "Fantastic food, very attentive staff and a bright and vibrant atmosphere."
• "Staff were all amazing and service was brilliant!"
• "Our server looked after us like we were the only table there."
• "The staff exceptionally friendly, sincere and very professional."
• "The staff were warm, friendly, knowledgeable about all the dishes on offer and made us feel right at home."
• "The service was friendly and attentive, never intrusive."
• "Service was very efficient and attentive."

Cons:

• "Never ever have I had that sort of response from management anywhere!"
• "Was ignored until I called them numerous times."
• "The majority of staff were miserable, the food was overpriced for what it was and the constant waiting around was frustrating."
• "Ignored at our table then the manager telling us he is far too busy to deal with us or listen to anything we have to say."
• "The manager felt the need to come over and yes be rude, I'm so disappointed especially when I had looked forward to going back there."
• "Unfortunately, an older gentleman appeared quite rude."
• "The service was extremely poor, almost like we had been forgotten."

Food Quality

Pros:

• "Food was as great as the place."
• "The meal was delicious, very generous portions."
• "Can certainly recommend the beef and the pork."
• "The food is fantastic and never fails to please."
• "The food was delicious."
• "The food was very good, freshly cooked, largely portioned and plated nicely."
• "The food was amazing."

Cons:

• "My Parama, Chrizo and Ham terrine, which in my humble opinion didn't have the flavour punch I expected."
• "The food was pretty average, nothing special either."
• "We ordered our food which wasn't that great either."
• "Chips were so salty as to be inedible."
• "Food extremly poor for price."
• "The food is overcooked."
• "Scallop & prawn ravioli served with chilli crayfish bisque £7.50- it was lukewarm and was like eating rubber with a tasteless sauce."