Grisport Reviews Summary

Boot Fit and Comfort

Pros:

• "So comfortable and wide enough to get thick socks on if needed. No breaking in needed."
• "I was delighted when I opened the box to find complimentary boot bag, walking socks and laces!"
• "The boots were very comfortable from the get go and felt just as comfortable the following morning."
• "They are very sturdy and feel very safe when walking."
• "The boots look and feel superb. Haven't used on a walk yet so can't vouch for comfort then but do feel comfortable when trying on."
• "These boots are fabulous, light yet robust, good grip and comfort."
• "Very comfortable when put on for the first time, the inner soles are supportive."
• "Both pairs look really high quality materials and workmanship. Extremely comfortable fit out of the box."

Cons:

• "The boots looked great but were terribly uncomfortable. Fine whilst walking round the house but left me hobbling back to the car after walks out in them."
• "I have had two walks so far & the boots were comfortable out of the box but the sole didn't get clogged up with the curled over mud like some of my previous boots have."
• "I thought there was something that didn't feel entirely right but I couldn't identify the issue. Over the past 2 weeks, I have worn them several times."
• "I have been wearing Grisport shoes now for many years and I love them for their comfort. So when my Reiker walking boots gave up the ghost I ordered a pair of Grisport walking boots. The boot are sturdy and well made however what was, I thought initially, just a wearing in issue has turned out to be a major flaw that has led to a damaged and sore foot due to the tightness around the toes of the right boot. Nothing I have done has alleviated it and the boot is unwearable."
• "Haven't even been a month and the inside material on the back on the heel is already wearing away to the rubber, still water proof but need to wear extra layers to stop rubbing."
• "I find both left and right boot are letting in."
• "Loving my new Grisport FUSE boots as much as old ones. After a decade or more with my old ones I just needed the sole stuck but couldn't access a cobbler in lockdown. So it was really just a needed replacement. Fitted like a glove, like last time. I would thoroughly recommend this company for service and product. The only small complaint, if it is a complaint - I have to lace boots up to eyelet 7, missing 6, then go back to eyelet 6 and then tie up the boots. I guess the boots are just a little lower round the ankle."
• "Got the Hawk Brown ones this time, worn them a couple of times and whilst the initial fit on felt a bit tight (which has not happened before on Grisports for me and I've got wide feet), I wore theme round the house for a few hours then took them out for a couple of short walks the next day. The fit like a glove now and as chuffed with these as the last two pairs."

Customer Service

Pros:

• "Excellent product & service again from Grisport; this being my third pair of shoes/boots."
• "Also very helpful staff answered my online order query over the phone."
• "I would thoroughly recommend this company not only for their products but also for customer service and their green footprint."
• "The delivery was straight forward and we were kept informed at each stage."
• "I phoned to ask if these boots were a wide fit and they suggested to try them as returns were free....so I did."
• "Visited Grisport HQ today mistakingly thinking it was a factory shop, I didn't get the gentlemans name but he was most helpful and invited us in, going so far as to get a great selection of shoes for my dad, and boots for myself."
• "Thank you also to the person who sent a pair next day delivery (despite the shortage of staff and New Years Sale backlog), so that my daughter would get them in time before leaving."
• "A genuinely impressive company. Very easy to order and VERY quick delivery - next day in my case."

Cons:

• "Customer services very unhelpful and merely suggested I try to sell them on privately to get my money back!"
• "However, I would buy from them again if they were (as in this case) the only retailer with stock or they were having a sale, otherwise I’d avoid them."
• "It's a measure of a company in the way they deal with customers when things go awry & Grisport couldn't have measured up better."
• "I have purchased a few items from Grisport and find the goods are quality items and fast delivery. Walking shoes and socks to date. I did however on one occasion have to contact customer services because of a complaint about DPD delivery company and they were extremely helpful."
• "Still waiting for my product, should have been delivered Friday now not going to be delivered until the Sunday if dpd can be bothered, could be that grisport haven’t sent it to the delivery company! Will wait until Monday 😖"
• "Don't purchase from George Rye and sons . Save yourself the hassle and added expense. No duty paid for export from UK to EU . Goods won't clear customs until duty paid by you . Unless your in the UK this site is inadequate. Add over €30 to price advertised and hidden in the small print is a disclaimer on tax ! This company made no provision for brexit ."

Delivery and Packaging

Pros:

• "Having previously had two pairs of Grisport Hive and one pair of Fuse boots, I thought I would try the wider fitting Aztec as I have a slight bunion issue. I was delighted when I opened the box (ordered direct from Grisport as pricing was competitive with fast, free delivery) to find complimentary boot bag, walking socks and laces!"
• "The first pair of Grisport walking shoes I had were delivered promptly and were very comfortable."
• "My husband was really pleased with the good quality of the walking boots he ordered, he also had a lovely surprise of two free gifts that will be really useful."
• "A genuinely impressive company. Very easy to order and VERY quick delivery - next day in my case. They give regular updates re delivery and you get a delivery time slot on the day."
• "They arrived on the next Friday morning which is fine by me!"
• "I ordered the on the afternoon off 17/01/23 and they arrived on the early evening the next day. Very prompt service."
• "I received these boots 2 weeks ago. I was delighted to have found some wide-fit boots. I eagerly took them out of the box to try on."
• "I ordered my favourite Grisport walking/trekking shoes on Monday 15th February and they arrived on 17th. There were 5 extra items included - all very useful - I was thrilled with the service and the footwear."

Cons:

• "Ordered Quatro Hiking Boots six days ago, I received delivery within the timeslot allocated."
• "Parcel safely arrived. Great to be back in a pair of Dartmoors. The higher freeboard and the extra ankle suppport of Everest boots is useful in the wet and the rough, but for stepping out on a good path you can’t beat a pair of Dartmoor shoes."
• "Ordered a pair of Dartmoor shoes and a pair of Fuse boots on Tuesday evening (after a lovely phone conversation with customer support) They arrived on the next Friday morning which is fine by me!"
• "I ordered a pair of Hawk Lowland Trekking boots yesterday. They arrived today on time and without any issues."
• "Wanted a pair of Dartmoor GTX and grisport.co.uk were the only source I could find with stock."
• "Specifically regarding grisport.co.uk, I generally find them a little more expensive than other stores online."
• "You get a DPD next day delivery service. One of the Grisport DPD deliveries the shoe box was crushed and torn."
• "At the time of my purchase much was made about a ‘free £30 gift’. Nothing is free, a tiny cap (55cm diameter) with no adjustability, a pair of socks and a tubular piece of polyester; all in all, probably worth about £5. Consumers do see through this silly marketing stuff."