Britannia Windows Reviews Summary

Customer Service

Pros:

• "Britannia Windows provided an efficient service with good quality windows and a door that have enhanced my home."
• "Any minor hiccups were speedily resolved by the staff at the Clevedon office."
• "I would describe the customer service and follow up as excellent."
• "The showroom staff at Clevedon were very helpful with some excellent suggestions."
• "Every person was polite and professional, helpful and personable."
• "As a company, they are first class to deal with from start to finish - from sales, surveyors, fitters and admin staff."
• "The salesman was very helpful without being pushy, and made lots of good suggestions."

Cons:

• "Terrible communication trying to get in touch with them."
• "None are contactable on the phone it seems."
• "Customer service communication is pretty much none existent with no answer to phone calls or emails."
• "No one ever called me!"
• "Can never get through on the phone, have had three different installation managers because they keep leaving and no one seems to have a clue when we eventually speak to or email anyone."
• "No apology. No empathy. Office did not return calls."
• "The most appalling customer service and fitting. Avoid at all costs."

Product Quality

Pros:

• "The windows and doors are really great quality at an exceptionally good price."
• "Quality of product very good and everything as expected and agreed."
• "We now have very sturdy, draught-proof doors."
• "These are very well made and have a very pleasing profile."
• "The new doors are easy to operate, keep out the weather and reduce traffic noise."
• "Having now had the first windows installed over a year ago we are very happy with their quality."
• "The materials were good quality and the whole process was faultless."

Cons:

• "All the windows are badly fitted and have not even been sealed in properly."
• "The frame had been fitted incorrectly and the hinges were not in the correct position."
• "Sliding patio doors – sent the wrong doors from a different manufacturer at the wrong size."
• "Front door with side screens – ordered a black exterior, white interior on both side screens and door, yet they decided to deliver the door dark grey inside and outside…"
• "The skylights clunk and thud as if they are about to break whenever we open them, the doors stick."
• "Terrible service - they made two pairs of french doors for us and neither of which open 90 degrees."
• "13 faulty pieces of glass, cracked or scratched."

Installation Service

Pros:

• "The fitting looks good and the fitter tidied up well afterwards with excellent attention to detail."
• "Fitters were fantastic. Clean and courteous. Highly recommend."
• "The day of fitting went smoothly and the fitter was extremely clean and tidy and did a great job."
• "The fitting team were excellent, leaving a very neat and tidy job."
• "The installation was completed in two days to a very high standard."
• "The installation was Britannia's saving grace. The father and son team were excellent."
• "The fitter was fantastic and did an excellent job, he was so funny, great banter, it made the experience a pleasure."

Cons:

• "After 10 weeks they turned up to install the 1st door which had been measured so poorly that there was a 30mm gap at the top."
• "The work, which was meant to take about 6 weeks and ended up taking over 9 months, never was completed."
• "The installation team took the old window out before checking the new window would fit, it didn't!"
• "Countless changes to installation date."
• "The whole thing was one disaster after another, starting with a month's worth of heavy rain saturating the unprotected foundations."
• "Britannia Windows are incapable of measuring and providing a drawing to suit existing openings."
• "Their fitter team left a terrible job behind, bad beading, left mess and pieces of window frames behind."

Aftercare and Follow-up

Pros:

• "A small issue with some draft coming in by the door lock was sorted quite quickly."
• "When the door was installed, we noticed that the glass was not as we ordered, they replaced it with no quibbles."
• "Installers needed to come back twice, once to replace door weather bar which had slight mark on it, and once to rectify one opener. All sorted brilliantly."
• "Any minor hiccups were speedily resolved by the staff at the Clevedon office."
• "We would really recommend."
• "I would definitely recommend Britannia Windows to friends and family."
• "An excellent job done, thank you."

Cons:

• "I have felt the need to amend my review based on the absolutely terrible way that the repair to the front door is being handled."
• "We understood through the covid situation last year it may have taken longer but we couldn't get hold of anyone."
• "The 'manager' Tim, was the rudest and most egotistical man I have ever come across."
• "No system that works when 'things go wrong', nobody taking responsibility, no reply to emails and returning phone calls in a reasonable time period."
• "We are most unhappy with the after sale service and the quality of the remedial repair."
• "Now have had an ongoing maintenance issue since Sept 5th ‘22."
• "So disappointed with the current aftercare from this company."