The Mortgage Mum Westcliff-on-Sea Reviews Summary

Customer Service

Pros:

• "Carolyne was absolutely amazing! She walked us through such a large volume of information."
• "Sue was really quick to reply, set up meetings and get things done."
• "Our broker Carolyne made sense of our complicated situation."
• "Melissa Cook, what a pleasure she was! Extremely attentive, very responsive."
• "Sue came highly recommended from a friend, and she did live up to the expectations."
• "Gemma B has been a delight to work with. She explained every step of the way."
• "Kim Balasubramaniam was so very efficient, helpful, professional and friendly."
• "Gemma Bennett and everyone in the Admin Team at The Mortgage Mum were extremely helpful."

Cons:

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Communication and Responsiveness

Pros:

• "Natalie was brilliant and determined to help us, which she did successfully."
• "Mortgage Mum was recommended to me by a friend and I was allocated Sue as my advisor."
• "A patient and thorough service. Our broker Carolyne took the time to offer us our options."
• "The Mortgage Mum team, including the admin team and Carolyne in protection, have been a pleasure to deal with."
• "Gemma Bennett helped us remortgage. Her communication is perfect."
• "Shelley helped us with our remortgage and was great throughout."
• "I have just bought my house and can 100% say was the most stressful experience of my life, however, having Annie Ryan on my side."
• "Fantastic service offered by The Mortgage Mum. Gemma Bennett was brilliant."

Cons:

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Expertise and Knowledge

Pros:

• "Kim researched the market for the best deals and arranged some buy to let remortgages for me."
• "We worked with Mortgage Mum broker Gemma Bennett who secured mortgage for my daughter as a first time buyer."
• "Gemma Sawyer - Protection Guru! Gemma Sawyer is a protection whiz!"
• "Gemma Bennett made getting our mortgage so easy!!! We weren't 100% sure what we wanted, Gemma gave us a few options explaining the differences."
• "Fantastic service. Maira Oliveira Mortgage Adviser was amazing. We feel confident and motivated at all times."
• "Julie Turner made everything really easy, I have 2 parts to my loan finishing at different times but she knew how to streamline it."
• "Melissa and her team are amazing! Not only do I recommend all my clients looking for mortgages."
• "Paula (TMM) provided an outstanding service for us, we literally had to do next to nothing as Paula sorted every aspect out."

Cons:

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Overall Satisfaction

Pros:

• "We cannot recommend The Mortgage Mum highly enough. We contacted them looking for advice for the purchase of our first property."
• "Our mortgage requirements were more complicated than most. Katrina provided us with clear information right from the start."
• "Gemma B was amazing from start to finish! She explained all the different options that were available to me."
• "Excellent service from The Mortgage Mum! Gemma was extremely helpful with arranging my life insurance and other policies."
• "We had some peculiar circumstances and very little knowledge of what we were doing. The team from The Mortgage Mum were great at explaining."
• "From start to finish my experience of the Mortgage Mum was empowering, seamless and incredibly supportive."
• "Fantastic service from start to finish. Melissa did an amazing job of looking after us during our recent remortgage."
• "I have used The Mortgage Mum for life insurance and income protection advice. I can highly recommend lovely Gemma."

Cons:

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