Indian City Best Authentic Indian Reviews Summary

Food Quality

Pros:

• "Absolutely delicious!"
• "The cuisine was really delicious, especially the chicken biryani."
• "The food was very good - hot (temperature) and tasty."
• "Quality Indian food. I’ve been to many Indian places in London but I must say this is one of the best ones I’ve had if not the best."
• "The garlic naan and butter chicken in particular were amazing, although everything was delicious."
• "The 'Chicken Tikka Masala' was like a velvet hug from a curry-loving grandmother, and the 'Saag Paneer' was a creamy dream of delight."
• "The food is excellent. It is a feast for the eyes and taste buds, beautifully presented, delicious, nicely balanced for flavour and richness."

Cons:

• "The food we ordered was flavorless. Chicken 65 was nothing but a boiled chicken dipped in a barbecue sauce."
• "A place for watered down Indian food. Very mild in flavour, lacking spice and heat."
• "Blek. Not good. Samosa skins were like wonton and the Butter Chicken was weak coconut like not rich or creamy..."
• "Less than average food, poor service."
• "Food is not of a good quality and service is atrocious."
• "Awful. Chicken Tikka that has not been marinated."
• "Pre cooked chicken and lamb served in tasteless tomato gravy and lots of sliced onions."

Service

Pros:

• "Superb service and best Indian food we've had since moving to London last year."
• "The staff were excellent."
• "Lovely time here! Great service! Great food!"
• "Staff are fantastic and go above and beyond, constantly surpassing expectations."
• "The service was really good as the staff were very attentive."
• "Service always very polite always very fast."
• "The staff were incredibly attentive and friendly, making sure our every need was met throughout the meal."

Cons:

• "The food was great but the service wasn't good."
• "The worst customer service I have encountered in perhaps a lifetime of dining out."
• "Rude, disinterested staff. Uninspiring menu and inexpertly prepared food."
• "Even while we were in middle of eating (quite obvious) the waiter came with invoice/bill and card machine asking for payment!!"
• "Waiters need some training in quality service. I've never felt so unwanted in a restaurant before."
• "Terrible experience with the customer service manager... very rude manager..."
• "Waiter was constantly pestering us to get up, even though there was no one waiting and there was still a lot of time for the restaurant to close, this is totally unacceptable."

Ambience

Pros:

• "The venue is clean and has a very elegant decor."
• "Cramped set up, but it's a lovely, cosy vibe..."
• "The atmosphere was wonderful and the staff was nice."
• "Nice ambience. A la carte menu a little pricey, but it's the area."
• "This place feels so like home I must say I swear it has amazing decor and the people coming here makes you feel like go there every time you visit it is just awesome."
• "The place is a little cramped and the ambience is somewhat lacking but clean."
• "The restaurant was full and it had a great vibrant atmosphere."

Cons:

• "The only complaint is that the restaurant is quite noisy so it's a bit hard to have a proper conversation."
• "Cramped set up, but it's a lovely, cosy vibe with friendly waiters who go the extra mile to make your visit a pleasant one."
• "The place is over-crammed with seating, so much so that it was difficult for our guests, some of which are athletes, to manoeuvre past seating/tables."
• "Table setting was ridiculous and just too cramped. It made the seating experience very uncomfortable."
• "On top of that, we were offered terrible and awkward corridor seating where people were brushing past us every couple of minutes."
• "The space was very cramped up."
• "Sadly, due to 'managerial discretion' we were forced to leave as we did not order enough curries..."