Incentive Cars Reviews Summary

Customer Service

Pros:

• "The whole transaction was very easy and pleasurable."
• "Customer service was not good but excellent."
• "Matthew reserved a car for viewing for us. He kept his word, even though there were others interested."
• "Brilliant customer service. I had a really positive experience buying my car through Incentive cars."
• "Extremely pleased with the professional yet relaxed atmosphere surrounding the vehicle purchase."
• "Fantastic service from start to finish - Matt is an absolute credit."
• "The service I received from Matthew and Dave was second to none."
• "They couldn't have done more to make the experience as enjoyable and pain free as possible."

Cons:

• "But eventually had to replace both manifolds at huge expense."
• "Bought a Volvo XC60 from Incentive and within 2 months had issues with the steering column lock."
• "Don't believe a word they say."

Product Quality

Pros:

• "All there cars seem very reasonable priced, the one I brought was one of the cheapest around."
• "The car was very well priced and in great condition."
• "My new car is stunning and they made sure everything was checked thoroughly."
• "We part exchanged my car and the offer was very very fair."
• "I can say I'm very happy with my purchase - the 180 mile trip home was sheer joy and she handles like a dream."
• "The car was truly in excellent condition, I would say pristine for a 7 year old car."
• "I recently bought a low mileage, very clean car with a full service history from Incentive."
• "Our vehicle is totally satisfactory."

Cons:

• "Had serious issues with exhaust system, which had completely perished."
• "The steering locks are sealed units, they can't be disassembled."
• "No money for holiday this year. Big regret."

Pricing and Value

Pros:

• "They gave me what I wanted for my part ex to help me get into the car I wanted."
• "A very fair part exchange price was offered for our old car too."
• "The trade-in price he gave was better than any of the 'We Buy Any Cat' websites!"
• "We part exchanged my car and the offer was very very fair."
• "He offered me a very respectable trade in price on my car."
• "Very pleased with the team at Incentive. Open and honest throughout."
• "The vehicles are as described, very reasonably priced and presented in a relaxed surroundings."
• "A really great experience. How it should be! No pushy sales techniques, no gimmicks."

Cons:

• "Perhaps would have liked a little wiggle room on the cost of the car."
• "It was a bit of a concern for me, driving 180 miles to view a secondhand car."
• "Very disappointing considering my rights as a consumer and had (and still have ) warranty on the car."

Professionalism and Expertise

Pros:

• "A small business with a professional approach, dealing in quality used cars."
• "Extremely genuine, very friendly, approachable and a pleasure to deal with."
• "Matthew is excellent to deal with and makes the whole buying process trouble free."
• "The team at Incentive Cars did an excellent job."
• "The guys were great even though I was Umming and Arring for a week, they stuck with me."
• "The whole experience was one of the most pleasurable second hand car buy’s I’ve ever had."
• "No bull just good knowledgeable and truthful experience from a great team."
• "Proper customer service, they even call you back when they say they will."

Cons:

• "The only advice I got from incentive cars was to weld the rusted pieces back together."
• "I had previous issues with previous cars that I bought from other dealers."
• "It's time to leave a review I looked on line for a car and came across insentive cars found a Mercedes C250 AMG that they had."