Giraffe Reviews Summary

Service

Pros:

• "Great service and family friendly, without the hectic and noisy environment that comes with such places."
• "Staff very polite and we didn't feel like we were being hurried despite it being quite busy."
• "The service was great, waitress that took care of my table was very attentive, nice and helpful."
• "The staff was very friendly and quick with service."
• "Service was excellent."
• "Friendly and attentive service."
• "The service is very attentive, friendly and accommodating."

Cons:

• "I was stopped at the exit by one member of your staff. It was very rude and humiliating."
• "Also a hefty service fee when most of the service staff were focused on a larger reservation."
• "Felt we were being rushed as bill brought while still eating."
• "The service was a bit slow, even though the restaurant was not even half full."
• "Multiple servers didn't seem to understand what the word vegan meant."
• "Server was a little frustrating, especially because he gave my friend the alcoholic version of a virgin drink she ordered."
• "The staff were awful. Unattentive, rude and definitely not worth the included 12.5% tip on our bill."

Food Quality

Pros:

• "The food was delicious! Had a gourmet cheeseburger with fries and a mojito."
• "The food was very tasty and quick to get on the table which is a big plus."
• "The food had a nice and fresh taste."
• "Breakfasts are awesome and portions are more than generous."
• "The haloumi fries and the katsu curry are both top-notch."
• "The vegetarian breakfast is hearty and delicious."
• "The food was excellent and they even packaged up our deserts for us so that we could leave to catch our train."

Cons:

• "The breakfast is tiny with one hash brown and one sausage."
• "The bean mix was cold and the tortilla chips had gone soft/stale."
• "I had the full English breakfast, it was one of the worst things I’ve ever eaten."
• "The burgers themselves were nice, however the buns were relatively dry."
• "The duck meat was awful."
• "But the strawberry pancakes could be much better. It was dry, with just a few pieces of strawberries and a lot of sugar."
• "The English as you can see not upto standards the black pudding was crumbled up."

Atmosphere

Pros:

• "Very relaxing atmosphere would recommend."
• "Ambiance was good, filled up with groups and families, background music, but not too loud, so conversation was easy."
• "Beautiful cozy little cafe/restaurant that serves delicious comfort dishes."
• "The restaurant a nice atmosphere."
• "The atmosphere was very friendly and we all felt welcomed straight away."
• "Really nice atmosphere."
• "It’s a very spacious restaurant, that has this warm cosy atmosphere."

Cons:

• "Ok…….walked in atmosphere just dull there is a leakage next to the kitchen."
• "Absolutely no atmosphere and quite chilly in there."
• "Very disappointing. We could have had at least a comfortable dinner (not cramped) and we could have had stayed for our pre-show drinks but the unaccommodating man killed the ambience for us."
• "The interior seems a bit generic."
• "Location and setting isn't the greatest, not much ambience and feels very 'fast foody'."
• "The restaurant was quiet and freezing cold (doors open in February)."
• "The while Giraffe set up reminds me a bit of Zizi."

Value

Pros:

• "Prices are totally ok."
• "Got a huge burger with ships for under £8, which was great."
• "Not too expensive and service was friendly and efficient."
• "Great prices compared to most London."
• "And everything is very reasonable priced, including the kids menu."
• "Really great prices."
• "The cocktails were two for one so excellent value for money."

Cons:

• "Also a hefty service fee when most of the service staff were focused on a larger reservation."
• "50 paces up the road at Victoria Taps you get this for half the price."
• "Went to another restaurant of World Giraffe in London where they have added 12,5% gratitude automatically and it seemed like the prices were without tax on the menu."
• "The food was cold, bland and lacked dressing - the service was also very slow."
• "The prices are in line with every other place in the area, a bit high, but that's what you get around here."
• "More important, we didn't like the 12.5% of service charge forced on us."
• "We also found the 12.5% service charge a little bit steep for fast food."

Staff

Pros:

• "Manager apologetic and offered significant discount."
• "Our hostess Iwona was very helpful, smiling and gracefully efficient."
• "The people that served us were awesome."
• "Our Polish waiter was absolutely amazing, he was attentive even though the restaurant became busy, he was funny and made our visit special."
• "All of the staff were really friendly and accommodating."
• "The staff were great at accomodating us and interacting with the kids."
• "The staff were absolutely exceptional with customer service and dealt with it spectacularly."

Cons:

• "I was stopped at the exit by one member of your staff. It was very rude and humiliating."
• "Felt we were being rushed as bill brought while still eating."
• "Multiple servers didn't seem to understand what the word vegan meant."
• "Server was a little frustrating, especially because he gave my friend the alcoholic version of a virgin drink she ordered."
• "The staff were awful. Unattentive, rude and definitely not worth the included 12.5% tip on our bill."
• "It was impossible at times to get the waiters/waitresses' attention."
• "The staff were rude and paid zero attention to us."