Address: 17 Sheldon Square, London, W2 6EP, United Kingdom
Phone: +442033021895
Rating: 3.7
based on 201 reviews.
Customer Service
Pros:
"The staff is really efficient and friendly."
"Service was friendly and efficient, allowing us to order, eat and pay within 1 hour."
"They were so polite and friendly."
"Helpful and friendly service."
"Had a dedicated, very attentive waitress who could not have done more."
"The staff member who spoke to us was not very polite and clearly was annoyed by us being there."
"Manager and the staff very friendly. Very delicious food. Good atmosphere. Nice restaurant and nice people. Great service!"
Cons:
"Customer service standards were extremely poor."
"Service was really bad, not friendly at all."
"The app also charged us a £20 service charge when we ordered ourselves and received no service."
"The customer service was awful."
"Awful customer service which is such a shame considering the lovely setting."
"The waitresses, however, are not friendly or welcoming."
"Staff are not friendly at all you get better service in McDonald's."
Food Quality
Pros:
"The food was good, especially the rustica pizzas."
"The menu is excellent and the dishes are mouth watering."
"Fresh, hot and delicious food."
"Very tasty food, there are a few gluten free and vegan pizza options."
"Very tasty food to be honest, the prices were fair. The calzone and pizza unreal, very good."
"The dishes we had were very delicious and fresh."
"Food was good and reasonably priced."
Cons:
"The tagliatelle souce is watery tastless."
"Have had better frozen pizza at home than the bare cardboard disc with 4 lumps of dry chicken."
"Our Pizza was cold when we got it."
"Orderd vegan Spaghetti Bolognese which was not made with spaghetti and a bit dull... And the only other veggie pizza other than margarita that was just covered in stuff that was bitter."
"Favourite dishes were sloppy and unappetising."
"We did not like the food, neither it's look, nor it's taste."
"Food is OK, portions could be bigger, pizza was right size but spaghetti not so much."
Ambiance and Location
Pros:
"The particular location is large with a small terrace. Large windows to look at little Venice."
"It’s often quiet but suited if you are looking for a peaceful ambiance."
"Wonderful setting if it's a warm day and you can sit outside next to the canal, very relaxing and peaceful."
"Lovely experience all around though on a nicely redone bit of the canal right by Paddington station."
"This is a really super location canal side and overlooking the water."
"Very nice staff and just all 'round a lovely experience :) the marinade on the olives is super tasty and they have loads of outdoor seating overlooking the canal."
"The restaurant is decorated beautifully and it is in a great location too."
Cons:
"Ambience: pretty basic, tables are wobbly - needs more love."
"The overall experience was not pleasant and I wouldn’t recommend or go back again."
"Everything is super slow."
"Comfortable. Nice decor."
"On two occasions, we were served a salad with wet and rotting green leaves."
"Child friendly."
"Ambience is nice, situated by the side of the canal."
Value for Money
Pros:
"Reasonable price, ok service, but pretty low quality food."
"For the money, it represented fair value."
"Liked that you now can order online when dining in, makes it faster when busy."
"It's cheap, as they always have deals on."
"The prices are close to Bella Italia, carluccios, or pizza express but the quality is unbelievably better."
"They have separate gluten free, vegan and non-dairy menus."
"Food quality varies from day to day, but generally good for value."
Cons:
"The restaurant offers the poorest execution of the Zizzi menu."
"The special dessert was definitely tasty but pricey."
"And overpriced as well as everything else."
"Food was over priced and was not the best one i had."
"The salad that comes with the calamari is pitiful."
"I had to pay £3.50 service charge and I just think that's overrated."
"Unlike other places, drinks here don't taste watered down."