Address: 88 Whitehorse Ln, London, SE25 6RQ, United Kingdom
Rating: 4.2
based on 137 reviews.
Food Quality
Pros:
"The meat is perfectly seasoned, the smokiness and the sauce is *chefs kiss*."
"The Jerk Pork is unbelievable! Juicy, chewy, crunchy, crispy, fatty, meaty, smokey and tasty tasty tasty...."
"Best jerk meats we’ve had in London!"
"The jerk pork meal (including rice and peas, and gravy) was seriously delicious."
"Wow, delicious !!! Smokey, spicy and very, very tasty."
"Best jerk pork I ever tasted 😋 I cannot fault on it and I have ordered many times since my first taste."
"Especially the Jerk pork is a must try nice Smokey, spicy and charcoal flavour."
Cons:
"Just purchased a jerk mutton £11.50 for a carton of bones, cartilage and grizzle."
"The pork has gone down in taste since the last time I had it not sure if it was just the day."
"Ordered a large mixed pork and chicken for £10: it was slightly over done and portion was quite small."
"The chicken tasted old and dry like it was stale, no flavour at all."
"The jerk chicken and pork is so burnt leaving that horrible bitter taste in your mouth!"
"The jerk chicken was dry like the rice & peas could have done with more cooking."
"The food was very tasty. Now, I bought last 4 times food is very bad. Dry rice and not cooked chicken."
Customer Service
Pros:
"The atmosphere is friendly and the order and collection system works very well."
"Service was good."
"Staff are friendly and it was great to see the food cooked in front of you in the barrels."
"These guys are Super cool, fun people with great hearts and amazing food!!"
"Welcoming staff with good music."
"Very down-to-earth and authentic."
"From my experience, this is the best place to get authentic jerk chicken from, you can smell the jerk from miles away and the meat is always cooked through but also very succulent and fresh."
Cons:
"Your jerk is the best in the area but we went to order again today and it says you wont deliver to our area, honestly we are like less than 8 minutes away via bike or car, can't even order for collection as there's no number."
"The customer service isn’t great - you will not be greeted with a smile or even be acknowledged with a head nod."
"The customer service is appalling, the black Nigerian guy doing the jerk chicken and serving is literally a P’hole."
"Staff are just not friendly."
"The Staff was so abusive i wich i had recorded the verbal abuse. They have No idea about Customer Service."
"Very very rude staff members."
"The staff working today definitely need to learn customer service and make people feel welcomed rather than to be made felt a nuisance for trying to give them business."
Atmosphere & Ambiance
Pros:
"You walk in to see these oil drums humming and smoking away like old workhorses and you know you've hit the jackpot."
"Fun chat with folks in the looong queue… they were sold out of a few things but the pork and chicken were👌🏼 - oh, and def go for the jerk sauce."
"There is some bench space inside the restaurant along the window to eat your food."
"Always go here after watching Crystal Palace good jerk food."
Cons:
"Musis was so loud that we all had to shout."
"Instantly, the music was too loud, the gentleman serving couldn't hear us trying to order."
"However it’s very smoky inside."
"The exhaust of scorched flesh pumps out across the Sainsbury's car park like greasy crematorium smoke."
"This place creates the most unbelievable amount of smoke and pollution across the whole of the local area."
Value
Pros:
"Prices are really good and portions are big."
"For £11 you get a combination box of any 2 meats apart from seafood. It's reasonable."
"Best jerk food we've ever tasted."
Cons:
"I bought the jerk pork and I felt the portion size was quite small for the amount I paid."
"Food is good but found the pork extremely fatty which is not what I expected to pay for."
"The worst jerk chicken I’ve ever had in my life!! Waste of money!!"
"The owners have made their money so they really don't care what sh*te they sell us as 'jerk food'!"
Accessibility & Convenience
Pros:
"You know this place is really great when you have to travel from Bermondsey to Thornton heath."
"This was well worth the trek to get here."
"We walked over 2 miles from Norbury to come here and must come back before leaving London!!!"
Cons:
"They really need to expand though and hire more staff as the place is quite small and the queue can be really long especially on Saturday afternoons."
"It’s a shame that it is often closed for delivery whenever I crave it most."
"Never enough festival or fish. And always no soup or goat."
"Disappointed that it is Card only which is a great sin for foreigners visiting London and wanting the Jerk experience."
"There was no notice to warn customer about the cash payment issue and it's was unacceptable experience I had to leave the desk without purchase due to it as I only had cash with me."