3D Reviews Summary

Customer Service

Pros:

• "I had such a great haircut by the owner Dee who is not only a good businessman with fantastic customer service but he is a great barber."
• "All the hairdressers are very meticulous, professional and hardworking yet simultaneously easygoing and extremely friendly."
• "The staff are very friendly and respectful."
• "The 3D afro hair shop provides great customer service."
• "Very friendly staff. I got a spontaneous appointment for doing braids."
• "From you stepping in to the door you are greeted with professional customer service skilled staffs."
• "Everyone is super friendly and the atmosphere inside is so welcoming - such a great experience all together!"

Cons:

• "They are RUDE talking to each other in their native language and ignoring customers."
• "Such a horrible vibe walking in.. they all just stared and not one of them acknowledged me until I said I was there for an appointment."
• "The staff are very rude and chat and laugh at the customers in their native language."
• "The staff didn’t speak to customers they spoke amongst themselves in their native language: rude/unprofessional."
• "They were extremely rude."
• "I have had a terrible experience... there's no greetings, cold atmosphere, hairdressers are very rude."
• "The staff lacked in professionalism by not talking to me the client in general."

Hygiene and Environment

Pros:

• "A very well organised and professional barber shop."

Cons:

• "Sometimes it really stinks and they have an outside basement with broken glass, mold and all the other stuff."
• "The overall hygiene is disgusting, broken floors broken walls broken stairs and hair all over the floor."
• "The overall hygiene and cleanness is awful, especially the bathroom."
• "The salon itself needs to be fixed up, the roof is coming down and the toilet is vile."
• "Really dirty and messy salon."
• "The place was DIRTY AND DISGUSTING, the salon smelt like MOULD."
• "On top of the poor service, the shop is filthy and smells and is always crowded with over 50 people standing around with one 4 seater sofa."

Pricing and Appointments

Pros:

• "Very reasonable pricing."
• "Value for money!!!!, I went in unsure of what I wanted to do with my Natural hair, and I came out looking so beautiful."

Cons:

• "They were very overpriced and usually make up prices on the spot."
• "I was quoted a price over the phone. When I got there they quoted me £10 more."
• "The man blatantly MADE up the price on the spot I paid 40 for a shape up and 8 canerows on my head blatantly made it up kept deliberating with other staff giggling and adding on extra fivers."
• "Once the hair was almost finished they then wanted to quote me another £10 on top."
• "They lose a star because their pricing is inconsistent."
• "They always ask for cash only to avoid the tax man."
• "This place is horrible do not go!!! They are always overbooked."