4 Seasons Brasserie Reviews Summary

Customer Service

Pros:

• "Waiting staff are efficient and friendly."
• "Our fish platter to share with a bottle of fine white wine were an excellent recommendation from a friendly staff member."
• "Staff very understanding and very helpful with my menu choices."
• "The waiter Ollie was friendly, polite, attentive, good listener."
• "We were quickly seated by a charming waitress, who then took our orders for drinks and food."
• "Incredibly polite and friendly staff."
• "The staff were polite and accommodating and made us feel welcome despite the covid restrictions."

Cons:

• "Inability to and unwillingness to allow customer to pay for their order separately or then suggesting an additional charge to do so, ridiculous in this day and age."
• "The owner Then rudely said you can’t do that for them we are too busy and walked away."
• "The main male 'host' is often quite rude and never seems to be very happy."
• "Extremely poor service."
• "Would give no stars at all if it were an option. The female waitress, I'm sure she knows who she is, was so rude that all five of us were just stunned."
• "Staff are slow to acknowledge you when you arrive and wait at the front desk."
• "Very slow service and while waiting, noted how shabby and tried looking the place was in general."

Food Quality

Pros:

• "The food is always as described, looks and tastes divine every time."
• "They also have a pretty impressive selection of cakes."
• "Best coffee in my opinion, food is unpretentious but good quality and reasonably priced."
• "Had a great lunch of swordfish, vegetables and sweet potato fries with a capers and lemon sauce."
• "The food is fantastic! It's always thriving and has an outside area which is perfect when we have some sun."
• "Food was really nice with good size portions."
• "Had the Cesar Salad today and I thought it was just Perfect!!"

Cons:

• "All in all, absolutely rubbish quality food. AVOID !!!"
• "Poor cheddar ploughman's, cheese was not mature as described on the menu and quite evidently came from a large repacked block."
• "The seafood was all frozen and the pasta was mushy and not hot."
• "Poor quality food, vegetable soup was large bits of boiled veg in water, tasteless with no seasoning."
• "However when my fish and chips arrived the fish was raw in the middle, and I wasn't impressed with the soft chips."
• "The salad was covered in a dressing which neither of us wanted so that was wasted."
• "Food seemed very overpriced for what it was."

Cleanliness & Atmosphere

Pros:

• "Nice bistro style restaurant.. in sovereign harbour eastbourne, wide choice if English & Mediterranean style food, also great loads of bars & restaurants.. plus you can walk around the harbour and see some great boats.."
• "Lovely location and worth a visit."
• "A lovely seafood restaurant, very cosy environment."
• "We were very pleasantly surprised by this restaurant which doesn't look much on the outside but was surprisingly spacious and airy."
• "It felt like an oasis of calm last Saturday evening after leaving a local and noisy bar."
• "Gorgeous spot, wonderful service, lovely staff."
• "They also have a great cocktail bar with live music playing.. Perfecto 💃🍷"

Cons:

• "Gone down hill since last visit. Grubby floors, tray that drinks were served on was not clean at all."
• "The restaurant has gone downhill and been allowed to become dirty."
• "The loo was shockingly disgusting/filthy and unhygienic."
• "Place felt tired inside, smelt slightly of damp dog in the carpeted areas."
• "So sad, how much this place has gone down hill lately. Chaos today, dirty tables and toilets grubby."
• "The restaurant looks terribly tired and shabby with dirty floors, walls and carpets."
• "The whole environment was off, sitting on outdoor furniture with odd and old fashioned pictures lopsidedly hung around the restaurant."

Value for Money

Pros:

• "The food was of good quality and very reasonably priced."
• "The food and wine was first class and good value for money."
• "The sandwiches were superb, and, all considered, a fair price."
• "The eventual bill bore no surprises, indeed we all thought that the meals and drinks were excellent value."
• "£21.45 great value with boris' deal, serving staff had masks."
• "Been back again. Could not keep away. Still does a fantastic sandwich with all the trimmings."
• "Had roast chicken dinner. The chicken was moist, the veg cooked well, the Yorkshire pudding was well cooked and the roast potatoes were among the best I've had."

Cons:

• "Food ok quite expensive and outside and inside areas not to clean could use a hoover and sweep up now and again."
• "Ordered a cooked english breakfast Via JustEat, won't ever do it again, food was lukewarm on arrival."
• "Very expensive considering the quality at about £25 a head and we didn't get loads."
• "Over priced too."
• "Ordered a roast using just eat... over priced and bad quality."
• "£8 for a toasted sandwich was a little high as had same in other cafe/restaurants for lot less and just as nice."
• "Terrible food wouldn’t of said it was even in date and very slow service."