Vantage Toyota Preston Reviews Summary

Customer Service and Sales Experience

Pros:

• "Ian Mossop put us at our ease and was very knowledgeable, enabling him to explain things to us as women that we understood without being patronising or demeaning."
• "Olivia is quick and easy to contact and she responds fast. She is so lovely and kind."
• "Ian did a great job of answering all of my questions, as well as making the car collection feel like a special event."
• "Special thanks to Ben my point of contact in the service department. Great complimentary coffee too!"
• "Ian Mossop took great care of me and made the handover of my mobility car extremely easy and stress-free."
• "Olivia Morgan was amazing. Most helpful, knowledgeable and friendly sales rep I have ever brought a car off."
• "Excellent customer service from Ian Mossop at Vantage Toyota Preston."
• "George was very helpful, providing a detailed video tour of the vehicle which greatly assisted in my decision."

Cons:

• "This review is based on the level of customer service that we received from Sales Specialist Olivia, at Vantage Toyota, Riversway Preston. Olivia was polite, very knowledgeable, but not pushy."
• "Arrived to collect my new vehicle and was greeted by Ian, he was very busy and run off his feet with several orders but sorted my car very quickly."
• "I had to chase multiple times, and now two months later, all I have received is an interior light assembly (wrong part)..."
• "YouTube video showing poor and abusive staff threatening violence towards a member of public. Citizen journalism and it's freedom must be paramount in a free society. The staff showed a lack of respect."

Vehicle Quality and Features

Pros:

• "The vehicle is evolving and improving over the 6 years since I had my first car from Toyota. The current Yaris is roomier, more comfortable, sportier, more economical and in my opinion much more stylish."
• "I collected a car purchased from Toyota Online from Vantage Toyota Preston, so the sales side of things was handled elsewhere. I had the pleasure of dealing with Ian."
• "I was taken out for a test drive in the Yaris and the Aygo X even when it was close the closing time."
• "Very professional service. Totally satisfied with all aspects relating to booking in, total costs and work completed, plus a very informative video inspection underneath the car."

Cons:

• "The second thing we noticed was the rear view mirror was peeling around the edges, the sales person said they can send out a film(?) which will solve the problem."
• "The rear lights still had condensation in them, I had to make two visits to a Toyota to get these replaced under warranty."
• "Great service, however very disappointed to be advised to have air con and fuel additive done when van is less than 2 years old and 13k miles."
• "Just after driving out of the dealership so that they could close, we noticed a wing had been resprayed and the front bumper was slightly misaligned."