Culzean Castle Reviews Summary

Category: Castle

Address: Maybole, KA19 8LE, United Kingdom

Phone: +441655884455

Rating: 4.7
based on 517 reviews.

Castle and Grounds

Pros:

  • "A spectacular setting, with the castle, gardens and Woodlands to explore, together with art gallery and cafes."
  • "Absolutely stunning trails to walk, from the fountain court of Culzean castle to dramatic rocky cliffs leading all the way to beach."
  • "The castle grounds are stunning."
  • "Very imposing building in a grand location."
  • "Stunning castle with gorgeous gardens."
  • "Beautiful castle covered by lush green gardens on one side and beach on the back side makes this a beautiful and breath taking place."
  • "Beautiful, beautiful grounds for a fantastic walk amidst a fantasy landscape with the castle in the background."

Cons:

  • "You can be in and out of the castle in 15-20 mins, not much to see or any real interesting history."
  • "The grounds are beautiful and there's a fair bit of scenery round about which is gorgeous. However, I think £13pp was a bit steep considering the castle itself was closed and we could only look at it from the outside."
  • "Expensive to visit if not a member, so we didn't go into the castle itself."
  • "I'm sure it's a lovely place to visit unfortunately they expect people to pay £14 each just to walk around the grounds and look at the exterior of the building."
  • "The castle was closed because it was being used for filming, but the grounds were open."
  • "Only downside is that the map that is given out is rubbish and some of the paths don't exist anymore."
  • "I was a bit disappointed when we arrived and had to pay £27 (family of 4) to enter the country park while the Castle and the kids area were closed."

Facilities and Services

Pros:

  • "The kids play area is really impressive and can keep them occupied for hours."
  • "The woodland play park is equipped with a zip wire, poles and ropes."
  • "Good facilities available."
  • "There are also some places to have a coffee, a cold drink or some cake."
  • "Cafes had a good choice and reasonably priced."
  • "Food in the cafe is good value and the second hand book shop is worth a visit."
  • "The cafe was open selling drinks and ice creams whereas the aviary has been turned into a cafe/takeaway with seats outside."

Cons:

  • "Turned up expecting to have a lovely day out with the family and was barked at by the lady at the entrance."
  • "Only negative was the coffee shops - only 1 of 3 open."
  • "Rubbish food & cafe service."
  • "However we walked back to go grab something to eat. They was only doing cakes then we went to walk in the shop it was closed."
  • "The only things which I think could have been improved on - keeping the gift shop open later."
  • "No decent food options (for me and my partner)."
  • "Gorgeous location and good facilities, although the aviary cafe wasn't open all week."

Accessibility and Membership

Pros:

  • "If you are a national trust member for England you can still get into national trust for Scotland for free!"
  • "National trust so you do have to pay to get in but for how big the country park is we found it value for money especially for how long you can stay."
  • "Free to National Trust members."
  • "You can use your National Trust card for free entrance and parking."
  • "English National Trust membership is accepted by Scottish National Trust on reciprocal basis, which is really welcome."
  • "Personally I was pleasantly surprised that the parking is free and also you can use your National Trust membership is Scotland too."
  • "It's free for National trust members and dog friendly too!"

Cons:

  • "Not all the interior of the Palace is very accessible by wheelchair."
  • "There is a scramble over rocks so not suitable for those that have difficulty walking."
  • "I felt the 20 quid per person to be way overpriced for what you get."
  • "It's quite expensive at £20 per adult for tickets."
  • "I find that £18.5 is quite expensive for what it is."
  • "Rather expensive to get in."
  • "Stunning Castle, Gardens, and surroundings, and I would have given 5 stars had it not been for the discrimination towards my Stepson refusal on entry into the castle as his chair is electric."

Staff and Customer Service

Pros:

  • "All the staff we spoke to were friendly and welcoming."
  • "The attendants in the castle were fantastic, and had lots of good information."
  • "The staff very helpful!!"
  • "The staff here were super friendly and really brought the house to life."
  • "Highly recommend the staff for their excellent attentive service."
  • "Catering from the venue was also excellent, staff are very friendly and accommodating."
  • "The staff that we came into contact with working in the grounds were very polite and informative."

Cons:

  • "Recently attended a wedding at this venue... The venue itself was not good for a wedding and the staff were exceptionally unhelpful."
  • "Woman in ticket kiosk also quite abrupt and not helpful."
  • "The venue itself was not good for a wedding and the staff were exceptionally unhelpful."
  • "No cons mentioned."
  • "No cons mentioned."
  • "No cons mentioned."
  • "No cons mentioned."

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