Address: Stafford Park 1, Telford, TF3 3BD, United Kingdom
Phone: +441952210000
Rating: 4.5
based on 130 reviews.
Customer Service
Pros:
"Alex made this sale very easy, fast and was very informative."
"He made the process so so smooth and easy for me and I was very happy with the level of customer care that I received."
"Tom swiftly offered a full repair under warranty, completely alleviating any concerns about the cost falling on my shoulders."
"She was extremely pleasant and helpful and was a terrific advert for excellent customer service for the dealership."
"Phil was so understanding and incredibly patient and supportive."
"Naomi Palmer and her team of technicians could not be any more helpful than they already are."
"The customer service was absolutely fantastic. Maggie and Sami were phenomenal."
Cons:
"Budget Motors Telford will blatantly lie to your face from service to management."
"Extremely rude staff across Citroën and MG... Awful service, not even a hello."
"Found this branch unhelpful, and quite frankly obstructive...."
"Thanks Budgen for the loss of earnings and whatever you have not done correctly on my van."
"Go else where. I decided to get my first from here it was the worse decision I could of made."
"DREADFUL. Did not perform the sat nav upgrade they agreed too, car was not clean on arrival."
"Disgraceful customer service!"
Vehicle Quality and Reliability
Pros:
"Purchasing the car was completely stress free."
"Received a second to non service at MG budgens when buying my new MG ZS."
"Excellent service had car serviced and mot great staff a big thanks to the ladies on the service desk."
"I look forward to driving my new car and would definitely recommend Anton if you are looking for a new car."
"I have just bought my first Citroen and I was very impressed with the service I received."
"Customer service at its best at Budgen Motors in Telford."
"We are very pleased with the car."
Cons:
"Then after just 3 days the car broke down, there was a problem with the gearbox."
"Firstly we noticed that the air con wasn't working."
"It's not as it should be! The sat navy does not work, and the vehicle does not come with a 360 camera!"
"Nothing wrong with the vehicle at all, apart from a missing parcel shelf which still hasn't arrived with me."
"We bought a Citroen C3 on a 63reg about just under 3 months ago, looked a nice car when we test drove it and decided to buy it. Mistake!"
"Come the end of January over five weeks later than initially told. We took delivery of the car."
"However, I had to do all the calling around to get it booked in to a local dealership, and they couldn't take it for another 2 weeks."
Sales Experience
Pros:
"Helpful and informative throughout the purchasing process."
"Highly recommend this dealership, Alex was exceptional in his handling of the sale."
"He was super helpful and got us an amazing deal, really went above and beyond to ensure everything was sorted."
"I can now say that the response to my initial issues is being dealt with professionally and eloquently."
"Their professionalism and transparency throughout the negotiation process were truly commendable."
"Having just purchased a new vehicle a MG from budges Telford cannot fault this dealership."
"Bought my first car from here, Chris was super friendly and helpful!"
Cons:
"I had to arrange for the vehicle to be recovered to the dealership myself, no help from Dan at Telford!!"
"Michelle from sevice stole money from my account without my knowledge and claim she had done nothing wrong."
"Had I known this. I just wouldn't have ordered the car and would have ordered the Tekna and paid the £1000 difference myself."
"Don't come here if you want to part ex your car. They will offer you JOKE money for it and want top dollar for theirs."
"What a difference between Citroen garages... when it comes to buying my next car I most definitely will not be coming to this Branch."
"The salesman couldn't find the keys to either of the cars we were interested in... Lost sale for Budgen Motors."
"When purchasing the saleswoman only seemed concerned with selling gap insurance and overpriced autoglym products."
After Sales and Service
Pros:
"From the initial call to book it in until I picked it up today they have been brilliant, very apologetic because it has to stay there for a few days as it needed parts and I was kept up to date at all times."
"Just been back to budgens for 3rd car and service has always been great."
"Outstanding friendly helpful staff who provide customer service to a very high standard!"
"True customer service for which I am so grateful."
"I expecially want to thank the service team for a fantastic job each and every time we have visited."
"They take an interest in you as a customer and are prepared to go the extra mile to try and help you even if the problems are challenging."
"The staff in the service department are so friendly and nothing is too much trouble."
Cons:
"By this time I only had about 5 days left on my 30 days to get my money back and to be honest, I didnt trust them to fix the car and get it back to me."
"It is now 1 week since I put the deposit on the vehicle and I still don't have my money back!"
"I've had a few issues with this dealer that are disappointing. However Parveen on the service desk is superb - friendly, professional and helpful."
"I feel taken advantage of because I am a motability customer."
"Nichole basically said that if I have a problem, their response is to take it up with Motability and isn't interested."
"Back in February 22nd 2018 my Citroen DS3 broke down... they said well we can change the coil pack which they solve the issue."
"Honestly, I'd avoid this dealership at all costs."