W R Davies Toyota Telford Reviews Summary

Customer Service

Pros:

• "I never have had a problem with the service in Toyota especially from Andy and Mark!!"
• "The process of purchasing my new car quick and simple."
• "Kevin & Mark at Toyota are fantastic. I’ve had a Corolla from them."
• "Andy is an exceptional sales manager. He explained options in a clear and open way."
• "Very polite and professional service from Craig on the parts desk."
• "Service provided was efficient and friendly. The purchase of my new Aygo Cross went smoothly."
• "Jamie gave excellent service friendly, knowledgeable but not pushy in anyway."
• "Great service today from everyone concerned at this dealership!"

Cons:

• "Sure they are a great dealer. My experience was not good. My fault, first I changed the colour then cancelled the order."
• "Purchased a used car with delivery, which turned out to be missing over £2,000 worth of listed extras."
• "Went in yesterday to ask about a used Aygo. Salesman wrote my name and number down on a pad and I arranged to go back later that day, but I couldn’t then make it so rang the dealer and no-one answered the phone."
• "It’s a good place to buy a car from BUT DO NOT TAKE YOUR CAR THERE FOR MOT OR SERVICEING THEY ABSOLUTELY RIP YOU OFF."
• "purchased toyota auris hybrid 18 months back from this dealer.everthing was good ,except i was not informed about catalytic converter theft and had no idea about this."

Product Quality

Pros:

• "From the start of our journey of purchasing our car, the service we received was second to none, it was a very pleasurable experience."
• "A very positive experience. All aspects of trading in my old Toyota, test driving and purchasing my new car were undertaken without issue."
• "My wife and I have bought several cars from W R Davies, Toyota at Telford, over the last couple of years. The buying experience has been absolutely fantastic."
• "Very professional and supportive team, especially as in the current climate I had to wait 14 months to receive my new car."
• "The salesperson Jamie was very polite, courteous and knowledgeable."
• "Excellent service from start to finish. Staff were welcome and friendly and went above and beyond."
• "Had a great experience with mark at WR Davies Telford. he was really professional in how he deal with my new Hilux."
• "I have just purchased a 3 year old Toyota chr from WR Davies at Telford. The whole experience was 1st class."

Cons:

• "I couldn't talk to someone regarding motability as the man was busy. Couldn't test drive a RAV4 as they didn't have one to try."
• "The only annoyance was I'm being told I would be picked up in 5 minutes to return to the garage. Waited 30 minutes."