Palazzo Reviews Summary

Food Quality

Pros:

• "The tasty pizza! We took several types, and all were 10/10 in taste."
• "Calamari rings were wonderfully soft and not chewy! 10/10."
• "The pizza themselves were very tasty, fresh and mouthwatering."
• "The pork and fennel pizza with shiitake mushrooms is a must order."
• "The crusts are really chewy and fresh and the dips are tasty too."

Cons:

• "Ordered a takeaway. Sad to say, it was probably the worst pizza I've ever had. A soggy mess with toppings that slid off."
• "Pizzas were undercooked and frankly disgusting."
• "The mains arrived before any of the starters. The only decent thing we ate was the olives."
• "While the drinks we had were nice, the service took a very long time and the music was far too loud to have a conversation."
• "The pizza arrived before the drinks, which then didn't arrive for ages - until after the starters."

Service

Pros:

• "The service was quick and efficient, if I needed anything they were quick to acknowledge and come to help."
• "The team is very attentive."
• "Staff are all very warm and helpful, good at advising on food as well."
• "Luigi and his team are great."
• "The service was genuinely impeccable in comparison to what I am usually used to experiencing in London."

Cons:

• "The service was ok, the manager was friendly but the waitress who served us wasn’t the friendliest."
• "Unfortunately, we ordered two more cappuccinos, tiramisu and a glass of wine. The cake was served separately a few minutes before the first coffee, the second coffee was almost 10 minutes later, and we did not receive the wine despite the fact it was included in the bill."
• "The only thing I didn't like here was the service, it was fast but the staff seemed unhappy."
• "Service was slow but friendly and atmosphere inside looked fantastic."
• "Had ordered some truffle fries but there wasn’t much truffle past the top so it was mainly fries which was a little disappointing."

Ambiance and Atmosphere

Pros:

• "The decor is so lovely and the music was great. Love that there is a DJ."
• "This is a fusion of different things that work well together. The restaurant is very much an American style Diner but with influences from Italian Trattorias with a nod to the 90s and vintage."
• "The atmosphere is excellent, staff are friendly and polite."
• "The whole vibe of the place was spot on too, the music choice was perfect, it was playing at just the right volume, the lighting was perfectly ambient."
• "The décor was also well set up, 70's style with a professional finish."

Cons:

• "The only let down was the service, for example, we did not receive any cutlery or napkins even when our food arrived."
• "They also asked us if we wanted to order before we even ordered drinks and only gave us drinks menus."
• "We understand it only opened recently so hopefully they can improve on these things over time."
• "Been wanting to try this place for a while but had a mixed experience."
• "The atmosphere in the restaurant was overbearing, v loud music with tables close together so you had to raise your voice substantially to talk to the person opposite."