Bella Italia - South Kensington Reviews Summary

Service

Pros:

• "Our waiter was very attentive and helpful as we all arrived at different times, getting drinks promptly and being patient enough to wait until everyone was there before taking food orders."
• "The service was amazing. Our waitress, Anahi, was a sweet woman, she was welcoming, polite, and on top of everything!"
• "Staff were friendly and efficient. Top marks to them with thanks."
• "Brilliant service from Bogdan and the rest of the team."
• "Very nice food, friendly staff and very good customer service."
• "The staff were polite, professional and welcoming."
• "We were well looked after by lovely Anna who is true gem!"

Cons:

• "Please don't waste your time. The staff are rude and couldn't care less."
• "Service is bad, and the attitude of the manager was equally as bad."
• "Stood waiting to be seated for about 5 minutes while two members of staff both saw us and completely ignored us."
• "Then we were told in a rude voice 'we can’t seat four people sorry' then the owner turned away."
• "The lady was not helpful and quite frankly didn't want to serve us."
• "Lady who should be serving us was very unpleasant and rude."
• "The waitresses rude attitude made us feel like we are not welcome."

Food Quality

Pros:

• "The pizza and pasta was really good, but too hard to chew.... and pasta was so tasty good!"
• "Delicious food - had my favourite caramelised onion flatbread and gamberoni pasta."
• "Pizza spot on. Crusts perfectly cooked."
• "Food was DELICIOUS and service was delightful!"
• "The food however is gorgeous; perfectly cooked and flavourful."
• "It was one of the best pizza i have ever ordered!"
• "The food was beautiful."

Cons:

• "The pizza was a little disappointing with just what felt like a lack of flavour for all the toppings."
• "The food didn't taste good at all. Neither of us finished our meal."
• "The food was nothing special - fairly small portions etc., but at least it was not as bad as the service."
• "Terrible frozen already cooked food. Lasagna and pizza are similar to the cooked meals that you can find in supermarkets."
• "The food was horrible and from the frozen. Pizza and spaghetti bolognese was just a joke impossible to eat no meet no sauce."
• "The pasta was so stodgy I could barely swallow it. The sauce was tasteless the meatballs were mostly bread."
• "Horrible food, we ordered 4 mains and 3 out of 4 were just awful."

Ambiance and Comfort

Pros:

• "The venue is pleasant although quite noisy."
• "Great atmosphere and staff were friendly and helpful."
• "Atmosphere is warm buzzing and cosy, I found myself remembering a meal in Rome."
• "Great food, great location, lovely atmosphere and excellent service."
• "It’s nice but it’s so very small and cramped."
• "A lovely warm atmosphere and wonderful, helpful staff and very tasty Italian food that tastes wonderful!"
• "Felt like an escape from the hustle and bustle of London."

Cons:

• "The restaurant building was a bit cramped for space with adjacent customers just a bit too close."
• "Place had a really weird smell too."
• "People are really packed in."
• "It’s nice but it’s so very small and cramped."
• "The atmosphere was okay, nice decoration but a bit loud."
• "Rather crowded and noisy."
• "Ground level was very packed and tables were very close to each other."