Côte Hay's Galleria Reviews Summary

Service

Pros:

• "Each member of staff that waited at our table was relaxed, happy and knowledgeable."
• "We were warmly welcomed and shown to our table."
• "First class food and drink served by an excellent team who delivered the best food I have had in London for some time."
• "We were greeted by the wonderful waitress Gosia. She was both welcoming and accommodating - a first class service for the whole evening."
• "The serving staff were very friendly and the food was excellent."
• "The staff are very accomodating and attentive."
• "Gina and her colleagues looked after us incredibly well."

Cons:

• "The service was poor, table not clean, had to change my cutlery and when I asked for a takeaway bag I was given cling film!!"
• "The waiting staff need to be trained to look at you when they are passing food down the table."
• "I've never had such a disinterested, rude, superficial service ever in a Côte."
• "After speaking with manager about our experience she gave me attitude."
• "The front of house staff now vary from passive aggressive to those who do not speak English."
• "We asked the staff for the fries but they never arrived."
• "We ordered the yoghurt and the board, and it took them nearly 40 mins to prepare our breakfast."

Food Quality

Pros:

• "The food is of a higher quality than one would expect for the prices, their steaks are sublime."
• "French onion soup was delicious as was the fish main course and the beautifully fresh mixed greens."
• "Food was tasty and good value."
• "I had a delicious Fish parmentiere!"
• "The food was overall great, and the terrace with a view over Thames and the beautiful London skyline is just brilliant."
• "The food was lovely, the staff very helpful."
• "The food they do have is great!"

Cons:

• "The restaurant itself was a letdown."
• "The potatoes we had tasted good again, but one of the three potatoes were burnt."
• "Food was not hot, pasta was soggy, fish was grey and dry."
• "meat was over cooked and burger quite small."
• "The fish pie was dry, the steak just very small on the set menu."
• "Food was pretty bland, tasteless and unimaginative."
• "The beef Bourgogne was dry, meat fatty and hard."

Atmosphere & Location

Pros:

• "In good weather the terrace provides a great view of the river, while many of the indoor tables have a good but more restricted view."
• "Ambience outside was perfect."
• "Nice view of Tower Bridge."
• "Nice spot on the south bank. Very busy, need to book."
• "Setting is stunning with views of the river and Tower Bridge."
• "We had a lovely meal on the terrace where we had great views of the River Thames and HMS Belfast."
• "With an amazing view of the bridge and the surprisingly tasty food this made for quite the experience here visiting in town."

Cons:

• "The disabled toilet is through the back of the building through a scruffy, dirty looking staff corridor and the toilet itself was filled with cables and slats making it difficult for him to manoeuvre."
• "Sadly my first visit to this location was ruined by having to wait over an hour for my main meal."
• "Wish the space was not as cluttered as it is, definitely has way too many tables inside…!"
• "The outdoor seating area is so crammed that you end up having people bump you constantly while moving around."
• "Tables are very closely packed together, bit awkward and not very private."
• "Even after booking one week in advance, waiting staff was trying to convince me to sit inside when I specifically requested for outside seating."
• "Unfortunately their indoor wheelchair access (through a back door and down a messy corridor) wasn't great and that's why this is a four-star review not five stars."

Value

Pros:

• "The food was good."
• "Price was good considering location."
• "Food was delicious, restaurant was modern and clean."
• "Great location and price for a French restaurant."
• "Price/quality wise very good."
• "Very fairly priced too, I thoroughly recommend Cote Brassiere."
• "The three-course ‘prix fixe’ menu seems to be good value for money considering the great quality of food you get."

Cons:

• "With prices are creeping up, unclear if you can get 2 courses and a drink (and service charge) for under £30 in London."
• "The price was ok except the expresso."
• "2.60 pounds for an expresso?!?!?!??? too much for our bill."
• "For the price you pay it's so not worth it."
• "£300 for 6. Maybe that's what you get in London."
• "Pricey, but worth the experience."
• "Food not bad, service a bit slow and not cheap."