Cabana Reviews Summary

Category: Brazilian restaurant London

Address: Southern Terrace, Westfield Upper, Ariel Way, London W12 7GB, United Kingdom

Phone: +442032491920

Rating: 3.7
based on 319 reviews.

Food Quality

Pros:

  • "The food was delicious! The chicken was so tender and soft, the spices were just perfect."
  • "We had 4 strawberry mojitos which tasted very nice."
  • "The Plantain Moqueca Curry, which was rich and flavoursome."
  • "The food was fantastic we didn't have to wait long for our food."
  • "The food is amazing and Ive never had a problem with anything Ive ordered."
  • "Delicious food, I had the sweet potato fried plantain moqueca curry. Highly recommend!"
  • "The food was delicious."

Cons:

  • "The food was disgusting and overpriced not worth what charges."
  • "Tasteless, overpriced food."
  • "Nevertheless, the food was bland."
  • "The food ordered was cold and the lime given to squeeze was so dry it had no juice."
  • "Starer was dry and smells fishy."
  • "Food had no flavour across all courses."
  • "The food was bland."

Service

Pros:

  • "Service was brilliant from Amar(?) who went above and beyond to make sure we were catered to."
  • "Customer service was outstanding."
  • "The staff was really friendly and welcoming."
  • "The service was great just wished the portion were a little better but maybe I was hungry for the day!!!!"
  • "Staff were very professional, and quick in terms of service."
  • "I absolutely love coming to this specific Cabana as the service and the staff are always welcoming and happy to help."
  • "Excellent service from Barbara, Joana and the rest of the team."

Cons:

  • "Staff never came to check up on us since seating us."
  • "Service was extremely slow even though it was a Tuesday evening."
  • "Extremely disappointed, waited over 40 minutes for sides and asked several times to get some ice and a coke, instead they bought the wrong chips and said you ordered these and gave me and my partner attitude?"
  • "The service was very bad, we had to order things more than once."
  • "Service was very slow for us all night, and the food was average - nothing to talk about really."
  • "They take ages to come take your order and they ignore you sometimes when you call them."
  • "The service was slow even though the restaurant was pretty empty."

Ambience

Pros:

  • "A stunning decoration with a lot of the Brazilian environment into it."
  • "The decor and atmosphere are nice, however my table was all sticky.... I guess it doesn't get cleaned very often."
  • "Brilliant experience. Nice ambience, decor and vibe. The place has great lighting, alright music and good spacing between tables."
  • "Warm, cosy, unique atmosphere with really interesting decor- loved it!"
  • "The restaurant was beautifully decorated and I would definitely recommend."
  • "The decor is amazing with unique lights and lamp shades."
  • "The internal decor and music was pretty great."

Cons:

  • "A very strong and bad smell since I got inside."
  • "Added to this was the music that was way too loud."
  • "The music was so loud you have to shout to have a conversation!"
  • "Only the atmosphere was nice."
  • "The medium Steak we ordered came well done and wasn't hot."
  • "After that, service was non-existent."
  • "Music was horrendous and dull."

Price and Value

Pros:

  • "2-4-1 cocktails all day."
  • "Reasonable priced and great cocktail selection too."
  • "The portions may not have looked that big but were very filling and well priced."
  • "They do a good Caipirinha!"
  • "Impressive value for money."
  • "The value here was impressive, around the same price as a Nandos but just so much better."
  • "Good food with multiple sauce options."

Cons:

  • "False advertising. Refused to pay out because apparently you need to ‘book’ online."
  • "Beware! The cocktail promo is misleading and the staff are liars!"
  • "We were told if we order cocktails that we would get 2 for £14 but I don't think we did, we had to pay the full price."
  • "Food was nice but overpriced."
  • "Very over priced and not worth the money."
  • "Food portions were particularly small for the prices."
  • "Also non alcoholic drink at £7 was rip off."

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