CarShop Doncaster Reviews Summary

Customer Service

Pros:

• "Brendon has been really helpful and professional throughout the purchase process."
• "The staff: Connor, Tom, Morgan, Michael and Shannon were all amazing people and such good help and sorted everything and made sure I understood."
• "We dealt with Samson. From start to finish he was very helpful, I felt no pressure at all with the purchase."
• "Martin Irwin was brilliant as he was incredibly welcoming and helpful giving us a great insight into the cars."
• "Farhan Khan was our sales assistant today he couldn't do enough for us!"
• "Steve made my experience very pleasant and was so helpful."
• "Muhibur Jahangir was very helpful and made the sale a quick and efficient process."

Cons:

• "Put a deposit down for a Seat Leon, found one online for cheaper so requested the refund. 3 weeks later from the original transaction it’s still not been refunded."
• "CARSHOP, YOU NEED TO IMPROVE YOUR CUSTOMER RELATIONS!"
• "Not impressed. Noticed a missing switch on my test drive and was told on three different occasions that it would be or has been sorted and it wasn't."
• "Taking over 4 hours to purchase a car cannot be right."
• "They took a holding fee of £250 till we took the log book in which we did the following morning then was told we would get the refund 2 to 3 working days but still waiting 6 days later."
• "Felt prices were competitive and in general a positive experience in purchasing my car, however I felt there was a lack of transparency."
• "I can't fault the car just yet at all but the customer service is so bad."

Sales Experience

Pros:

• "Visited Carshop Doncaster today after a very long drive from Southampton and can't tell how happy I am!"
• "Drove in with no appointment and 3 hours later left in a new car."
• "He did me a good deal with my ace for part ex too!!"
• "Everything ready to go for the collection of our new car tomorrow."
• "Bought a new car with car shop in doncaster. Moved a vehicle from another one of their sites which was really easy and quick."
• "We had a really great experience purchasing our daughter’s first car."
• "Had a great experience in buying our new car today."

Cons:

• "Just popped for a browse around, hubby has 20 grand to spend and a part exchange of a Fiesta, but we had barely stepped through the door when we was given the 'hard sell'."
• "Was put off buying from here as the company wanted all my details prior to me even looking at a car."
• "It’s a shame the same can’t be said for the business manager we dealt with who was rude and very unfriendly!"
• "Bought 5 cars from.CarShop. Most recent 17k from Ashton branch at end of September 23, n issues with my car on going also cost 345.00 new brakes oil filters etc within 3 month warranty, but Doncaster appalling customer service."
• "Do not buy from this garage. I’ve just bought a car and with in 30 mile engine light. They have obviously cleared a fault and sold the car."
• "SELLING CARS WITH FAULTS.Had my time wasted this week, arranged to test drive a car for it to have a very noticeable fault upon driving it for less than a minute."
• "Stay Away from this dealership."

Staff and Consultants

Pros:

• "Thomas at Doncaster. Really helpful. Very polite and knowledgeable about the car we purchased."
• "Phenomenal service from the team at CarShop Doncaster!"
• "Served by Steve at CarShop Doncaster who was excellent."
• "We had the pleasure of meeting Steve at Carshop Doncaster. He gave us an excellent experience and was completely honest with us."
• "My partner had an amazing experience with the car shop she was part exchanging her old car and got a really good deal from Steve."
• "I would just like to say it was an absolute pleasure dealing with Les (product consultant) very knowledgeable, polite, courteous."
• "Thank goodness for a comfortable and pressure-free car showroom."