Touro Reviews Summary

Customer Service

Pros:

• "The service was amazing the waiter who serviced us is called Rebeca."
• "Great service, great atmosphere, great food."
• "The waiters were really friendly, even reminding that my wife doesn't like rare meat and bringing some well made especially for her."
• "Amazing service! The food was great and staff was extremely friendly!"
• "Service was fantastic, very attentive and always checking if we wanted more food."
• "Fantastic atmosphere and food! The staff are lovely and it’s so refreshing to have service with a smile these days."
• "The waiter was so attentive, at one point the sun was shining through the window hard and without us asking her she put down the shutters."

Cons:

• "I had a reservation for 5 people and they had a seating area next to the door. My daughter's birthday has been ruined by this place."
• "There was a nice atmosphere but the staff were a bit unorganised, not knowing who had been served drinks or asked if everything was okay etc."
• "After leaving the place I threw up! A waiter did not give you time to eat, every 5 minutes he would arrive with a large skewer of meat, and then cut it in front of you."
• "It's quite expensive for the quality, would like to give it 3 and a half stars really!"
• "I had to keep flagging the meat server to come over to our table, as he rarely did, yet repeatedly went to other tables."
• "Terrible experience with waiter 1 (Tall, chubby fair guy) being extremely rude."
• "Waited 30mins for someone to come after calling endlessly. Pretty bad customer service although the food was good."

Food Quality

Pros:

• "The food is amazing the dessert too 😋 😍"
• "The whole staff was amazing, but a special mention to Cicero, who helped us celebrate our friend's birthday in style."
• "There is a huge buffet with tons of Brazilian cuisine options."
• "The meats were incredible and fresh, my husband and I argued all night about which was the best."
• "Every carved piece of meat was perfect. Except the ribs."
• "The fried cassava is delicious."
• "All the meats were perfectly cooked and flavoursome, just like you'd expect from Brazilian cuisine."
• "The meat is so tender and juicy! The stuff is so nice, kind and friendly."
• "Food is amazing and unlimited!!!"

Cons:

• "The actual meat was underwhelming, not very tender, and some of them too garlicky (like the lamb cuts)."
• "Meat was sour and infused with a lot of salt which would indicate that salt is used to prevent bacterial growth."
• "Mostly, Halal griller some of the most authentic 😋 tasty amazing 👏 if not all halal."
• "The buffet was a underwhelming, onion rings were nice and selection of salad was enjoyable."
• "The staff were very nice and the restaurant was very clean but the only things that rubbed the experience was how salty all the meats were and on the sides were just bland."
• "Because most of the meat is seasoned identically, after a while the experience can become a chore."
• "It was a stressful experience. After leaving the place I threw up!"
• "Not recommended at all. Second time that I go to this restaurant and have food poisoning, and it was not just me but my husband and cousin as well."

Ambience and Atmosphere

Pros:

• "We had an amazing time. Great service, great atmosphere, great food."
• "They've done a great job renovating the place and it's really warm and welcoming."
• "Ambience too us excellent and a good value for money!"
• "Fantastic atmosphere and food! The staff are lovely and it’s so refreshing to have service with a smile these days."
• "Nice staff and atmosphere and many Brazilian customers which shows they do their stuff well."
• "The vibe was amazing - even the other diners were really welcoming to two very out-of-place looking English people. A wonderful cozy environment."
• "Good place to be as the service is friendly and nice ambient decor with wooden tables."

Cons:

• "My daughters birthday has been ruined by this place and it is extremely sad. If you want more tables get a bigger place rather than trying to fit more tables in."
• "We had a fantastic meal here tonight. Highly recommended for all carnivores!"
• "It is the second time we came to this restaurant and after booking a table for two via phone we were told when we arrived that we couldn't serve ourselves, instead the waiter would serve us."
• "Location, location, location. You will not miss the venue it is on a main road, not far for the station. The bath rooms may need a bit of TLC there was no way of drying your hands except using toilet paper, hum? Not good."
• "We started at around 7:30pm on a Saturday, 'supposed to be busy and therefore fresh' The food was really bad and cold, poor quality, poor customer service, they just assumed you speak Portuguese."