Brass Monkey Reviews Summary

Food Quality

Pros:

• "The batter and fish itself was beautifully cooked and very tasty."
• "The food is DELICIOUS and very filling 😋, if you are dining with friends or more than 2 people it's worth trying the small plates as a share 3 for £8.99 or 5 plates for £11.99."
• "Food and drinks were very nice and very well portioned too."
• "Food was very good and just the right portions."
• "The beef burger was incredibly fresh and the meat itself was very tasty."
• "Had a sharing Nachos and Onion Rings which were freshly cooked and delicious."
• "Very good food good service in the last couple of months I have been there 5 times."

Cons:

• "Just ate a breakfast, it was served lukewarm at best."
• "Food was disgusting. The beef wrap was just chewey fat hardly any actual beef there AND it also arrived at the table cold."
• "The bacon was grey so probably a week out of date, tasted awful too."
• "The hunters chicken chips where anaemic and tasteless with dry chicken and the chicken strips would of been better used as a door stop I can only guess they where cooked at least twice as they where well over cooked and nasty."
• "Food could be improved jacket potato last week was hard at the bottom l think it had been over microwaved the chips were hard some were cold and the gravy tastes powdery."
• "Food is the worse I've tasted all 3 burgers were horrid as was the kids meal."
• "Everything on the plate tasted like it was cooked in the same oil, oil that has not been changed for some time."

Staff and Service

Pros:

• "Great atmosphere very polite staff, amazing drinks menu!"
• "Staff friendly and helpful."
• "The staff are always friendly and Carol and Nicola will be quick to attend to your every need."
• "Friendly staff, good food at reception price."
• "The staff was incredibly polite and smiled all the time they served me."
• "Staff were really great and friendly."
• "Very friendly and helpful staff."

Cons:

• "Food is great but staff are not friendly or helpful and the tables are always dirty and greasy, however it has a great atmosphere."
• "Don't think they have heard of customer service ive never met any as rude as the old waitress at the door."
• "Waitress was rude, never gave us enough cutlery."
• "I was then called rude for complaining and had my food slammed down on the new table I was shown to."
• "Customer service was disgusting And My food was Served witching 2mins of Being served The food was freezing and overcooked The lady gave me nothing but attitude and so did the man behind the bar."
• "There was a lady who when I asked her for what my partner had asked for and instead of being nice and saying 'we don't sell that how about this....' she just laughed at me straight to my face saying 'we dont sell that' so incredibly rude, I felt so so horrible that I had to leave I was almost in tears she made me feel so so stupid."
• "Really poor service from staff."

Ambiance and Atmosphere

Pros:

• "Love this place for great, homelike atmosphere and food."
• "It's often quite busy and I'm pretty sure some people are very regular drinkers due to the low prices."
• "We had a great time here over the weekend, the staff were great, even when it was packed for football."
• "Great ambiance especially during a sports game."
• "A really great experience."
• "This is a great place for food and drink on a daily basis with great prices and menu selection."
• "Great, homelike atmosphere and food."

Cons:

• "Like the place, but unfortunately the sports on the TV overtakes the pub you can't actually have a conversation."
• "It's like a run-down Wetherspoons."
• "Noisy swearing customers.wet sticky tables .bar staff not serving customers in order at bar .dogs running around tables even though dogs not allowed apart from guide dogs."
• "Only down side loads air con on, moved tables few times, lots cold air blowing down."
• "Just basically you are sitting in centre of a lot of noise. Actual food and drink is ok but not a relaxing atmosphere, poor acoustics in room no dividers or ways to get away from the poor acoustics."
• "Bit of a musty smell when I went in and not the tidiest of places."
• "Music so loud it hard to speak with the person next to you."

Value for Money

Pros:

• "Gary the dj was exceptional will definitely visit again beer was reasonably priced."
• "Saying that the Inch's Cider was great, not too sweet and chilled perfectly."
• "Had the burger deal which was really good value, tasted nice and was a lot of food for the cost."
• "Visited for lunch today 21/10/22 excellent value 2 meals for £11.49."
• "This Wetherspoons is much cheaper than Minehead, not surprising really, as we're in the City of Plymouth a university city."
• "Amazing value for money."
• "Food and drinks are a great price."

Cons:

• "They changed more because they had no Pollock just cod left and it was over cooked. The young lady looked like she lost £20. That's twice now. Bit off a let down today."
• "You pay £1_49 for a dribble of peppercorn sauce."
• "The price of a Latte is grossly overpriced at £3-49."
• "But coffee machine is NAF. Don't bother with a hot (well tepid) drink. Hot chocolate is absolutely disgusting."
• "A right con here on menu showed burger and drink for £7.99 ordered 2 and was asked for £24.58."
• "Myself and my family came for lunch this afternoon and we were totally disappointed with our experience. Firstly the ordering system was quite confusing, but once we had got the hang of it that part wasn’t so bad. Secondly, I paid £30 for next to nothing!"
• "i can understand why pubs are closing when a pint of cider is £4 a pint!just ridiculous,nice drink n nice atmosphere!but u can get 3 bottles of henry westons for a 5r."