Jardine Cycles Reviews Summary

Customer Service

Pros:

• "Great customer service! I was from outside the area and I was due to go out cycling and had forgotten some kit."
• "Absolutely fantastic service!"
• "Fantastic service, friendly staff, and good value for money."
• "Wonderful customer service that you just got get a larger establishment."
• "Super efficient and friendly service, thank you."
• "Great customer service so decided we would visit them for this bike."
• "Terry was so helpful and knowledgeable, giving excellent customer service and advice."

Cons:

• "I walked in, no employee greeted me."
• "Their price is high, I had the same repair before at another bike shop and it only took less than 5mins, and costed less."
• "Worst customer service!! I left so angry with myself for making the purchase, but I needed the bike at the time!!"
• "The owner is so rude, behaves as if he is so rich you don't need to buy anything from him."

Price and Value

Pros:

• "The bill was very reasonable."
• "All for a very reasonable price."
• "They appreciated I am a student and found a very cost effective solution."
• "The price was excellent."
• "Very reasonably priced."
• "Bikes and accessories are good value for money."
• "The prices of products is very reasonable and sometimes cheaper than online!"

Cons:

• "He doubled the price of my bike, it was nowhere near as expensive anywhere else."

Product Selection

Pros:

• "Great range of bikes, parts and spares."
• "Brilliant selection of women’s hybrids."
• "There is no pressure on what you buy and a good range of cycles."
• "I was amazed at how many parts they stocked!"
• "Lovely range of bikes and sensible prices for both goods and services."
• "A friendly family owned bicycle shop with a fantastic selection of bikes and accessories."
• "Diverse choice of bikes to choose from and excellent value for money."

Cons:

• "However don't expect top of the range specialist brands."

Staff Knowledge and Helpfulness

Pros:

• "Very knowledgeable and friendly staff."
• "I got all the advice I needed from the manager who was a really nice guy and knew his stuff."
• "Terry was knowledgeable, friendly and extremely helpful."
• "These people are absolutely fantastic! They told me exactly how much a repair would cost exactly when they would do it and they always delivered brilliantly on time and cost."
• "Terry and Conrad are both very friendly and helpful."
• "Both the shop owner and the mechanic were friendly, helpful and knowledgeable."
• "Very honest and knowledgeable owner & staff."

Cons:

• "Stuff kept saying that they needed 20 mins to repair my bike and wanted me to look around and came back 20min later."

Service Efficiency

Pros:

• "Bike fixed within two hours and received a text when it was ready for collection."
• "Changed an inner tube same afternoon and without appointment."
• "Later that day I got a text to say my bike was ready."
• "The bikes are awesome and were ready exactly when he said they would be."
• "It was fixed quickly."
• "Even better news when Terry said it would be ready for me to pick up the next day."
• "They had it up and running again really quickly with new brakes, a new brake cable, new rear crud catcher, replacement for the quick release seat post, a fix to the wobble on the rear wheel and adjustments to the gears."

Cons:

• "Service always great."