Lightwater Valley Family Adventure Park Reviews Summary

Value for Money

Pros:

• "For an additional £2.50 you get a voucher for lunch which is great value and saves bringing a picnic."
• "They have an offer on at the minute 25pound for entry and a meal deal. Bargain !!"
• "We had the meal voucher which I would 100% recommend, as there were plenty of places to use this and for £5 it is excellent value."
• "For the entry fee of just £15 per person it was excellent value."
• "Got an online toddler term time ticket and was great value."
• "It's very very fairly priced for what it is."
• "We could spend £70 on one pub meal, so it's absolutely worth it for a whole days entertainment."

Cons:

• "We didn't give it 5 stars as it is expensive to go and we were surprised that you still had to pay for lots of activities when you got inside which was disappointing."
• "Recommend taking a picnic be prepared as we were as prices are steep in kiosks."
• "The food as you would expect is astronomical in price."
• "Food prices crazy high - bring a pack lunch!"
• "Food as others have said is just crazy, £12 for a burger chips and a drink disgusting."
• "Around £3 for a soft drink, some of the arcades were £6 a go, food was just as bad 45 minute wait for poorly made fish and chips for two, and two chips £34."
• "All ok ish apart from the 'food', the price of a meal in The Grill is extortionate and the quality of the food is terrible."

Staff and Service

Pros:

• "Staff are very friendly and helpful."
• "Very friendly staff and friendly budget place."
• "The staff were good, but clearly understaffed."
• "The rides were good and all the staff very polite."
• "Staff are so friendly and helpful, they were all great with our two kids."
• "Staff were all friendly & helpful, really polite & would happily let you stay on the ride for another go if there was no queue."
• "The staff managing the rides are polite, helpful and always carry a smile, regardless."

Cons:

• "Opens at 10.30 we used toilets at 11.00 and they where filthy toilet paper strewn all over the floors in the cubicle."
• "I did find a few members of staff difficult to deal with as unfortunately they seemed like they were on a different planet!"
• "All the staff were just teenagers who obviously did not want to be at work and either worked at a snails pace, couldn't give a toss or smoked weed when they thought no guests were around."
• "Staff seem confused in their duties and didn't work harmoniously to speed up service."
• "Spoke to the 2 young lads who were operating the rides, they didn't care, were rude and told us to complain as they didn't care."
• "The young lady didn't notice the children were crying at this point she was only bothered about getting us to pay the money to get in and not consider what our situation was."
• "Staff were miserable, facilities unclean and the baby changing table was rusting at the wall."

Rides and Attractions

Pros:

• "Two 9 year olds and 5 year old had a fabulous day."
• "Every time we go there are new rides and attractions."
• "Liked that we could go on tree top nets as part of the price which made it excellent value as we pay more just for go ape."
• "Park is aimed at 12 & under, a great little place."
• "The park has been upgraded and improved massively since we visited last, the facilities were clean and tidy & the staff were friendly."
• "Lots of rides and attractions, and not much queuing, which is always a plus."
• "The Tree-Top Trials was immense!!"

Cons:

• "The eagles claw is the biggest ride they have and it’s not that exciting."
• "The 'Ultimate' VR experience is misleading as you think it will be the Light Water Valley rollercoaster but it's not."
• "More empty land then rides in the theme park, all of the good rides have disappeared."
• "The majority of rides now are just fairground rides scattered about."
• "Gone is the ultimate, the rat."
• "The Ultimate Roller-coaster and what used to be the Rat/Raptor Ride haven't been replaced with anything similar."
• "The big roller-coaster has been removed along with other big rides."

Facilities and Cleanliness

Pros:

• "Lovely day out, kids had such a good time. The staff were really friendly and the place nice and clean."
• "Lovely clean & tidy park with lots of nice things to see, pretty much every ride was working & in use."
• "The park was well decorated and every ride was open."
• "It was neat and clean mostly. Plenty of places to sit and eat either food brought from home or bought at the park."
• "The park is immaculate, the staff are really friendly and the wait times were minimal."
• "It’s a lovely little place. Very clean."
• "Toilets well placed throughout and clean."

Cons:

• "Secondly the park seems a bit forgotten in areas, such as the soft play or opposite the soft play is a huge area which looks to be closed down & have been for a while."
• "It's a bit tired looking and could do with a coat of paint in places and some new facilities."
• "A little bit wet today, but most rides were up and running."
• "The only niggle I have was the price of the buffet and the offering ! I have posted a picture of the receipt and the three pizzas on offer which were stone cold! Would not recommend the buffet restaurant, paid over £30 for a few slices of cold pizza !!!"
• "A large proportion of the park is in desperate need of some TLC."
• "The whole park is run down, everything past the fair area at the start has been left to rot."
• "The park is looking so tired from how I can remember it in my childhood, hopefully it gets more investment in the future."