Innoflate Livingston Reviews Summary

Safety and Staff Supervision

Pros:

• "Staff are superbly friendly and helpful, snacks are available to buy."
• "Staff offered to turn the music down and when this didn't calm him down they then switched it off."
• "Staff are all over the place ensuring everyone is safe and helping the children if they need any assistance."
• "I noticed some supervisors where the kids jumping to make sure of the kids safety."
• "The staff do their best to keep everyone safe without being intrusive."
• "Staff very casual and friendly always helpful. Party booking is dark room with disco lights after bounce time."
• "There are supervisors all around the innoflate, you can eat there too, great food prices are reasonable."
• "James was superb from start to finish, very busy and dealing with multiple customers at once with a young team."

Cons:

• "There was no one watching the assault course which resulted in adults and kids running in all directions."
• "Zero support from staff on site, it would be better if you had an actual manager on site rather than teenagers."
• "There’s no corner for young kids either."
• "Staff standing about and not reprimanding them, an accident waiting to happen."
• "Staff very rude, asked if the music could be turned down a little as very noisy."
• "No staff on the bounce and people going backwards through the obstacle course which should have been stopped."
• "No members off staff actually on the jump cushions at the risk areas to check safety."
• "Wasn't a pleasurable experience. Sorry."

Facilities and Cleanliness

Pros:

• "The size of this inflatable is surprisingly good."
• "Spotlessly clean and very pleasant staff at reception."
• "Didn't take long to be served place was clean and staff tidied up quick once people left."
• "Layout has changed so cafe and seating better together."
• "Good welcome & smooth check in and 3 kids with a wide age gap all enjoyed it very much."
• "It was well organised."
• "The inflatables themselves are clean and well maintained with staff supervising all corners of the bouncy area."
• "Visited here a couple of times now and it really is excellent, clean, efficiently run."

Cons:

• "The toilets were unsanitary - they aren't clean, there was no toilet roll."
• "It was really just a big bouncy castle with a few slides."
• "There were only 2 people on reception and the queue was 20 mins."
• "Seating area is very busy so arrive early or you wont get a table and seat."
• "The Car park was full but it still felt like there was plenty room inside for everyone."
• "The place is basic anyway but was actually dirty yesterday."
• "Took a good few minutes of wandering round empty tables to find a clean one."
• "Oh man the price to get in was bad but to be charged £2 for a soft drink that wasn't even cold."

Value for Money

Pros:

• "Summer hols have a half price family pass at the moment so you are getting 1 hour for £22 for 4 ppl."
• "£2 for the socks which you get to keep an use again when you go back, well worth it."
• "Great experience, brilliant customer service and support from the staff. Good food. Good value."
• "Good place for kids and buying expensive pair of shocks."
• "Great venue but heavy on the price for what you get!"
• "Great place for the kids, and the fun adults, staff are superbly friendly and helpful."
• "Kids love it. Took a star off because the coffee and hot chocolate were so bad."
• "A great place for kids to have loads of fun or even adults to be kids again."

Cons:

• "I asked for a family of 4 which according to the website was £38."
• "I was really surprised not to have been advised prior to the payment of the amount."
• "It was a lovely fun place .. even we adults enjoyed... reason for reducing 1 star is the cost of tickets."
• "The food is expensive and not very healthy and not much even the coffee was more expensive."
• "Having such an expensive admission for adults when they are obviously needed to look after their children is off-putting."
• "You MUST buy socks from here, you cannot use socks from other places."
• "For the experience and the sheer amount of fun that the kids got out of this visit it should have 5 stars."
• "I would not recommend this venue for a kids birthday party."

Customer Experience

Pros:

• "This place is great for children and adults."
• "I love how they can just go play, there is only 1 way off and on."
• "The kids will almost definitely want to come back though. Great craic."
• "The kids loved it, their gran watched and had a coffee in the cafe."
• "Not the smallest person, but could get through everything following my grand-niece and nephew."
• "Thank you so much for going the extra mile for us. We are really greatful to you both."
• "We spent two hours in the park with the kids, it’s more than plenty for the price you pay."
• "Visited innoflate in Livingston yesterday. We were there for 2 hours. The children had a great time."

Cons:

• "Kids seem to love it. Lots if things to bounce on and jump off."
• "The inflatable area itself is really good, five stars, but some other things made me lower down the score."
• "The park is awesome but very expensive."
• "Cool place. Given that you have to take shoes etc off, could do with more secure storage."
• "We went with 2 year old and 6 years old and fun was had by all adults included."
• "The park is awesome but very expensive."
• "This place is overpriced and they tend to over charge."
• "They have a very weird loophole that they say no one needs to wear a mask as its an exercise facility."