The Duke of Wellington Reviews Summary

Service

Pros:

• "The guy who attended us called Erick been so gentle and kind all the time! I really recommend!"
• "Very friendly service and quick."
• "our waitress Anastasi was helpful and professional."
• "The communication with the staff (particularly Jane and Jade) was flawless, making planning a breeze."
• "What great service! I had 17 people to celebrate a loved one at the pub. What a great atmosphere. The staff are great and so personable."
• "The staff are so attentive and very welcoming, they are also prepared to go out of their way to provide great service to all customers."
• "Service was fantastic and food was great."

Cons:

• "Would you expect to have apple sauce to be served with your Sunday Roast pork lunch? I would. Apparently they just don’t have any?!"
• "Down side, management are often visibly harsh to staff."
• "Nice location and decor but shocking service. The bar tender didn’t know that Baileys comes in a 50ml measurement."
• "Worst service ever! Ordered two sandwiches for lunch. Took over an hour to arrive at our table!"
• "Food was very disappointing and service was slow and inattentive."
• "The worst service ever. Left the pub after giving our drink order to a guy that not only ignore our request, but let know his colleague he is going to serve us when asked."
• "Took ages to ask for our orders even though the place was half empty."

Food Quality

Pros:

• "Nice food, also comes in big portions. Had the venison pie (5 stars) and the fish and chips (very tasty)."
• "The baked camambert was to die for and the martinis 🥰."
• "Great quality-price and very tasting food."
• "Just had an amazing meal, I got the bangers and mash, my friends got the Shepard's Pie and steak & chips. We couldn't fault the food, everything was delicious, hot and hearty."
• "But the fish and chips was really tasty."
• "The haddock was delicious, one of the best fish and chips ever!"
• "Food was awesome, had the Sunday Chicken roast."

Cons:

• "Horrifying, i have no idea how they can make medium rare steak into a used bike tyre. Avoid at all costs. I left this rubber slab because it was unchewable."
• "Lovery bar staff and service but terrible kitchen. My friend's food arrived at the table after a 40-minute wait while my (incomplete) burger came after 1 hour of waiting."
• "Everything was wrong with this meal. The meat, while cooked medium rare, was tough and tasteless."
• "The smoked chicken salad... was £16 which was definitely not value for money."
• "The smoked chicken salad, which was a bowl of salad and the tiniest amount of very finely diced chicken was £16 which was definitely not value for money."
• "Came here for a proper Sunday roast and the chicken was incredibly dry!"
• "Took 55mins for our food to arrive and when it did the fish was over cooked and greasy."

Ambiance

Pros:

• "It's a lovely English pub. Many pleasant seating nooks, good vibe, interesting location."
• "Great atmosphere with funky decor, friendly staff and lovely food!"
• "Quite a great venue with quaint teal-theme interior adapted to portobellos local ambiance."
• "It can get loud and crowded (as you would expect from a pub), and it’s a good time full of people from all walks of life."
• "It is nice Samuel Smith's pub with pleasant beer garden, located in great and popular area of Portobello Road."
• "Such a lovely pub great atmosphere and superb service, must visit if in the notting hill area!!"
• "Really cosy place. Upstairs you have a great view at Portobello Market."

Cons:

• "Has to be the worst pub in this area service so slow."
• "On the night of 21/8/2016...a very rude manager...gave my boyfriend and I some serious attitude."
• "For a 'gourmet' pub their sausage and mash is a rip off."
• "The vibe is quite lively and a mix of both locals and tourists."
• "Poached eggs where hard boiled and charged an extra £1 for 'service charge' that is not on the menu nor does it state that anywhere."
• "The Yorkshire pudding was tasteless, but the portion was huge."
• "We were rushed to leave 3 minutes after closing with full glasses."

Staff Attitude

Pros:

• "Great pub. Our local. Love the Yakima red beer on tap."
• "Had a last minute booking to host my 40th Birthday when I was let down by another venue. They were massively accommodating."
• "I stumbled into this pub after a terrible day to just get my mind off things. I thought I’d have a quiet drink alone but ended up having the loveliest conversation with one of your bartenders - I think he said his name was Slavi."
• "Amazing service especially with help from the lovely Michael will definitely be back soon!"
• "Had a wonderful drinking/dining experience at this place earlier this week. Fantastic food and reasonably priced pints for the area. Staff generally lovely as well."
• "Great Pub and excellent customer service."
• "Cormac's the man. The place was clearly understaffed for a Saturday evening but he was whizzing round the place keeping everyone happy!"

Cons:

• "Nice pub, great food and good bar. The staff range from chaotic to impassive to downright rude, so it's a lucky dip."
• "Food was out of this world, but our whole evening was ruined after a very rude and obnoxious waitress refused to serve my cousin her second beer."
• "Management...gave my boyfriend and I some serious attitude."
• "Most of the staff are super nice but our waitress was patronising and told me off for asking the size of a dish."
• "The manger was very unpleasant with me when I approached her as a customer looking for a job."
• "Should be a perfect pub but the service level is inadequate."
• "This place smelled of sewage but maybe it was coming from behind the bar because the service was lacking, to say the least."

Value for Money

Pros:

• "prices reasonable, dog friendly."
• "Great quality-price and very tasting food."
• "Excellent value for money in terms of Portions and flavour."
• "Lovely stuff, Vegetarian options, many different kind of beers, board game and colouring books for children."
• "Really good beer and cyder, as tourists we wanted something authentically British and we were served!"
• "Had a great selection of drinks, enjoyed the food, and the staff were super friendly."
• "The food quality was really nice. The menu was really 'appetising'."

Cons:

• "The smoked chicken salad... was £16 which was definitely not value for money."
• "The smoked chicken salad, which was a bowl of salad and the tiniest amount of very finely diced chicken was £16 which was definitely not value for money."
• "The burger and fries are very ordinary considering the £13 price."
• "Prices high even for a London pub!"
• "Very ordinary and expensive beer."
• "Poached eggs where hard boiled and charged an extra £1 for 'service charge' that is not on the menu nor does it state that anywhere."
• "For a 'gourmet' pub their sausage and mash is a rip off."